View a reclassification task

Reclassification tasks are created for CIs that couldn't be automatically reclassified during the identification process. Review these tasks to locate the CIs and decide if to reclassify them.

Pourquoi et quand exécuter cette tâche

The properties you use to disable automatic CI reclassification determine whether reclassification tasks are created for those CIs that couldn't be automatically reclassified:

• Using any one of the 'glide.class.<reclassification operation>.enabled' properties (such as glide.class.upgrade.enabled): Reclassification tasks are created.
• Using any one of the 'glide.identification_engine.update_without_<reclassification operation>_enabled' properties (such as glide.identification_engine.update_without_switch_enabled): Reclassification tasks aren't created.

For more information about reclassification during IRE processing, see Configure CI reclassification during IRE processing.

Avant de commencer

Role required: sn_cmdb_admin, sn_cmdb_editor, admin, or itil

Procédure

1. Navigate to All > Configuration > Identification/Reconciliation > Reclassification Tasks.
2. Select a reclassification task.
3. Examine the details on the Reclassification Task form.

   Tableau 1. Reclassification Task form

   Field	Description
   Configuration item	The CI that must be reclassified.
   Short description	Short description noting that CI reclassification was not allowed.
   Description	Description noting the current class of the CI and the class that the CI must be changed to.
   Internal payload	Payload used in the identification process.

Que faire ensuite

After examining the task details, you can locate the CI that is noted in the task Description and manually reclassify it. For details, see Reclassify a CI.