Make a Connect Support queue accessible to end users

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • To make a Connect Support queue accessible to end users, use the accepted URL format.

    Avant de commencer

    Create a queue. Create agents for the queue by assigning users to the assignment group associated with the queue.

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    For example, you might create a module or add a link to a portal. The accepted URL format is https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.

    Procédure

    1. Navigate to All > Connect > Administration > Queues.
    2. Right-click the name of the queue to which you want to link.
    3. In the context menu, select Copy sys_id.
    4. Follow browser instructions to copy the sys_id if browser security measures restrict this function.
    5. Preview the support queue by navigating to https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.
    6. Create a module or other link to the queue using the URL.