Components installed with Knowledge Management Core

Several types of components are installed with activation of the Knowledge Management Core plugin (com.glideapp.knowledge) including user roles and tables.

Remarque :

The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available.

Roles installed

Role	Description	Contains roles
Knowledge [knowledge]	Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is a fulfiller role and not a requester role.	None.
Knowledge administrator [knowledge_admin]	Knowledge administrator can create new knowledge bases and manage all knowledge bases.	Knowledge administrator contains the knowledge role.
Knowledge manager [knowledge_manager]	Knowledge managers perform administrative functions for knowledge bases they manage such as defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive this role automatically.	Knowledge manager contains the knowledge administrator role.

Tables installed

Table	Description
CSM Table Map [csm_table_map]	Stores information about the mapping source and target table. For example, while creating a knowledge article from a customer service case, the source table would be customer service case [sn_customerservice_case] and the target table would be Knowledge [kb_knowledge].
CSM Field Map [csm_field_map]	Stores information about the fields that are mapped from the source table to the target table in a given table map (CSM Table Map). For example, when creating a knowledge article from a customer service case [sn_customerservice_case], the source field value would be case.short description and the target field value would be knowledge.short description.
Related Articles [kb_2_kb]	Stores information about related knowledge articles.
Related Catalog Items [kb_2_sc]	Stores information about related catalog items.
Knowledge Category [kb_category]	Stores the category of a knowledge article.
Knowledge Feedback Task [kb_feedback_task]	Stores information about the feedback task on a knowledge article.
Knowledge Feedback [kb_feedback]	Stores information about flagged comments on a knowledge article.
Knowledge Keyword [kb_keyword]	Stores information about keywords associated with the featured knowledge articles on the homepage of the Knowledge Management Service Portal.
Knowledge Base [kb_knowledge_base]	Stores information about knowledge bases that store knowledge articles.
Knowledge keyword [kb_knowledge_keyword]	Stores information related to mapping between knowledge articles and keywords.
Knowledge [kb_knowledge]	Stores knowledge articles organized by knowledge base and category, as well as featured content and popular articles.
Who Can Contribute To Knowledge Base [kb_uc_can_contribute_mtom]	Stores information about who can read and write to a knowledge base.
Who Can Read Knowledge Base [kb_uc_can_read_mtom]	Stores information about who can read a knowledge base.
Who Cannot Contribute To Knowledge Base [kb_uc_cannot_contribute_mtom]	Stores information about who cannot read and write to a knowledge base.
Who Cannot Read Knowledge Base [kb_uc_cannot_read_mtom]	Stores information about who cannot read a knowledge base.
Knowledge Use [kb_use]	Stores information about the number of times articles are viewed and the number of times knowledge articles are used in an incident, problem, or case.
Knowledge Related to Products [m2m_kb_ci]	Stores information about the products related to knowledge articles.
Knowledge Comment Likes [m2m_kb_feedback_likes]	Stores information about users who like a comment in knowledge feedback.
Knowledge Applied to Tasks [m2m_kb_task]	Stores information about articles attached to tasks (incident, case, or problem).