Configure article comments instance options

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Configure the Knowledge Article Comments widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

    Avant de commencer

    Role required: sp_admin or admin

    Pourquoi et quand exécuter cette tâche

    The article view page uses the Knowledge Article Comments widget to allow users to rate an article, add a comment, or view existing comments for the article. Use the widget instance options to customize these actions.

    Procédure

    1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
    2. Control + right-click the comments section.
    3. Click Instance Options.
    4. Configure the desired settings for the Knowledge Article Comments widget.
      Instance option Description
      Bootstrap color The color of the widget header.
      CSS Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
      Other Options
      Show User Comments Displays the field for users to enter comments.

      Available options:

      • Yes - displays the field that enables users to enter comments for the article.
      • No - hides the field that enables users to enter comments for the article.
      • Use system property - display or hide the comments field using article view properties.
      Add Comment Label Label for the field to add comments.
      Maximum number of attachments that can be attached to a comment Maximum number of attachments that can be attached to a comment included for a knowledge article.
      Maximum attachment file size in MB that can be attached to a comment Maximum attachment file size in MB that can be attached to a comment included for a knowledge article.
    5. Click Save.