Add a property to enable creating knowledge articles from HR cases

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Add a property, which is required to allow users to create a knowledge article from an HR case.

    Avant de commencer

    Role required: admin

    Ensure that the Developer Application is set to Human Resources: Core.

    Procédure

    1. In the Filter navigator, enter sys_properties.list.
    2. Click New.
    3. Fill in the following fields.
      Tableau 1. System Property form
      Field Description
      Name enable_kcs_hr
      Description Enable Knowledge Centered Services (KCS) for HR Service Delivery.
      Type true|false
      Value true
    4. Click Submit.

    Résultats

    The property is added and you can now create knowledge articles from an HR case.