Publish a knowledge block in Agent Workspace

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Publish a knowledge block to make it available to add to knowledge articles.

    Avant de commencer

    You must have contribute access to the knowledge base that stores the knowledge block you want to publish.

    Role required: agent_workspace_user and knowledge

    Procédure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Blocks > Unpublished.
    3. Click a knowledge block link.
    4. On the Knowledge Block form, click Publish.

    Résultats

    A knowledge block is published depending on the workflow setting of its knowledge base.

    • Knowledge - Instant Publish: The knowledge block is immediately published.
    • Knowledge - Approval Publish: The knowledge block is published on approval completion.

    When published, your knowledge block appears in the Published and All lists under Knowledge Blocks in Agent Workspace. If the article versioning feature is enabled, the version of the block is incremented.