Knowledge Flow

The publishing and retirement processes for a knowledge article are controlled by flows defined for the Knowledge Base that the article belongs to.

You can assign different Flow processes to each Knowledge Base.

You can use one of the default flows, or create your own to define custom publishing and retirement processes for different types of knowledge.

For flows that require approval, you can configure which users can approve or reject by editing the getApprovers() function in the KBWorkflow script include.

Tableau 1. Default knowledge flow

Flow	Description
Knowledge - Approval Publish	Requests approval from a manager of the knowledge base. Articles in approval are In Review state before moving to Published state once approved or to Scheduled for publish if set to publish later. If the manager rejects the request, the workflow is canceled and the article remains in Draft state. If ownership groups is enabled, email notifications with a link to the article are sent to the ownership group members for approval. If ownership groups is not enabled, email notifications with a link to the article are sent to knowledge base managers for approval. A notification is also sent to authors or revisers of articles to inform them that their article has been approved or rejected. To turn on approval email notifications, set the glide.knowman.enable_approval_notification property to true. Remarque : Only the active user receives the notifications.
Knowledge - Approval Retire	Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request. If ownership groups is enabled, email notifications with a link to the article are sent to the ownership group members for approval. If ownership groups is not enabled, email notifications with a link to the article are sent to knowledge base managers for approval.
Knowledge - Instant Publish	Immediately publishes a draft article without requiring an approval, or publishes on the scheduled publish date if set to publish later.
Knowledge - Instant Retire	Immediately retires a published article without requiring an approval.
Knowledge - Publish Knowledge	Action that can be used to publish the knowledge article.
Knowledge - Retire Knowledge	Action that can be used to retire the knowledge article.

Remarque :

• Only administrators and knowledge administrators can view the retired knowledge articles. To reuse a retired article, administrators and knowledge administrators can republish the article. For more information, see Republish a retired article.
• An article and its translations have a parent-child relationship. Retiring a parent article does not automatically retire all its translated child articles.