Move a knowledge article

You can move articles between knowledge bases.

Avant de commencer

Role required: User must have contributor access to the knowledge base.

Remarque :

• When versioning is enabled, and you move an article from one knowledge base to another, the latest version of an article is moved to the new knowledge base. However, the previous versions of the article remain in the old knowledge base. It is recommended to retire the article from the old knowledge base. For more information, see Retire a knowledge article.
• Although you can move an article from one knowledge base to another consider creating an article in new knowledge base.

Procédure

1. Edit a knowledge article.
2. Change the Knowledge Base field value.
   After moving an article, the Apply Default Values dialog box prompts you to populate certain fields in the article with default values from the new knowledge base. If the new knowledge base has no default values, the dialog box does not appear.
3. Click OK to overwrite fields with the default values, or Cancel to leave all fields unchanged.

   A knowledge manager can define default values for articles in knowledge bases you manage using the Set default knowledge field values field on the Knowledge Base form.

4. Click Update.