Encrypted workflow scratchpad

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The Encrypted Workflow Scratchpad plugin (com.snc.encrypted.scratchpad) provides encrypted scratchpad support for workflow context and workflow executing activities.

    The platform supports encryption on most fields, and workflows can execute on tables with encrypted fields. Encrypted data is typically stored in the workflow scratch pad for workflows that execute using encrypted fields and must access this data after processing an approval, timer, or create task activity.

    Data in the workflow scratchpad is not encrypted by default. The Workflow engine supports scratchpad encryption and executing activity records only when the Encrypted Workflow Scratchpad plugin is activated. Once activated, data stored in the wf_context and wf_executing scratchpads is protected by a private workflow engine encryption module, and is prevented from being stored in plain text.

    Incompatibility with domain separation

    The Encrypted Workflow Scratchpad plugin is incompatible with domain separation. Activating the Encrypted Workflow Scratchpad plugin on a domain separated instance can produce encryption errors when running some workflows. Consider using a Workflow Studio flow instead.

    Request encrypted workflow scratchpad activation

    Request activation of the Encrypted Workflow Scratchpad plugin (com.snc.encrypted.scratchpad) from ServiceNow personnel

    Avant de commencer

    Role required: admin

    The Encrypted Workflow Scratchpad plugin must be activated via a Customer Service and Support request. You should activate and thoroughly test the plugin in a non-production instance. Only after you satisfied with the results should you request activation in a production instance.

    When requesting activation in a production instance, you should schedule a low transactional volume time to do so. Prior to its activation, first activate the Workflow Pause Utility (com.glideapp.workflow.pause), and then pause all active workflows. Refer to Workflow pause utility. After activation of the Encrypted Workflow Scratchpad plugin, resume all paused workflows.

    Pourquoi et quand exécuter cette tâche

    There are two ways to request a plugin:
    • Access the Now Support Service Catalog directly by selecting Automation Store > Service Catalog > Activate Plugin on Now Support.
    • Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.
    For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.
    Encrypted Workflow Scratchpad activates these related plugins if they are not already active.
    Tableau 1. Plugins for Encrypted Workflow Scratchpad
    Plugin Description
    Encryption Support

    [com.glide.encryption]

    		 Allows text fields and attached files to be encrypted.

    Procédure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Tableau 2. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Remarque :
      If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.

    Que faire ensuite

    After plugin activation, resume all paused workflows. Refer to Pause and resume all or multiple workflows.