Add a knowledge article link to a post or reply

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Use the ID of a knowledge article to post it as a reply to a Live Feed conversation.

    Avant de commencer

    Role required: none

    Procédure

    1. While composing a post or reply, type the ID of the knowledge article you want to link to.
      You do not need to identify the knowledge article ID as a hyperlink. Live feed recognizes it as such and automatically converts it into a link when the message is posted.
    2. When you are finished entering your message, click Post or Reply.
      Figure 1. KB link
      KB link