Twilio-Direct callback testing

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.

    Avant de commencer

    Role required: notify_setup_admin, notify_admin

    Procédure

    1. Navigate to All > Notify > Administration > Twilio Direct Configuration.
    2. Click Test Callbacks.
    3. Select the SMS option and click Initiate SMS.
    4. Select the call option and click Initiate Test Call.
      Remarque :
      The callbacks can be tested only after a connection is established with Twilio.