Add new request items

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Use ServiceNow's web-based interface to add new items to a request.

    Avant de commencer

    Roles required: Only an administrator or a user with the catalog_admin role can add a new item to a submitted request.

    Pourquoi et quand exécuter cette tâche

    Modifying a request does not resubmit it to the approval process.

    Procédure

    1. Navigate to All > Service Catalog > Open Records > Requests and open an existing request.
    2. Click Add New Item.
      Remarque :
      The Add New Item button appears only if the current Request state is Pending Approval. After the request is approved, this button is no longer available and you will not be able to add new items.
    3. In the dialog box that appears, choose an item and a quantity to add.
    4. Click OK.