Service Catalog

Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.

Get started

ExploreLearn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.	ConfigureConfigure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.	IntegrateLearn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.
Create a Service Catalog WizardLearn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.	Set up catalog builderLearn about setting up the catalog item building process.	Create or edit a catalog item templatePre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.
DebugDebug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.	ReferenceGet details about components like fields and properties.

Troubleshoot and get help

• Ask or answer questions in the Service Catalog community
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support
• Developer training
• Developer documentation

• Exploring Service Catalog
  You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.
• Configuring Service Catalog
  Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.
• Creating a Service Catalog Wizard
  Service Catalog wizards help you to create wizard like, multi-step experiences.
• Integrating Service Catalog
  You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.
• Service Catalog Reference
  Reference topics provide additional information about the lists and forms.
• Debugging Service Catalog
  Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.
• Catalog Builder
  You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog.
• Now Assist in Catalog Builder
  Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.
• Now Assist in Conversational Catalog Request
  Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.