Workflow activities

Workflow activity properties reference

Important :

As of the Zurich release, new customers no longer receive the legacy workflows created and published by ServiceNow, Inc.. All legacy workflow functionality has been replaced by Workflow Studio content. Only customers who upgraded from prior versions retain the ability to use and edit existing legacy workflows. While all customers retain the ability to create legacy workflows, you are strongly encouraged to instead use Workflow Studio to create process automation content. Only Workflow Studio will receive new features and enhancements.

Each activity performs a different task, such as running a script, sending notifications, or requesting approvals. Activities can succeed or fail, which can result in actions performed by other activities.

For information about configuring different types of activities, click an activity name in the list below or see Workflow activities reference.

Core activities provided in the base system

• Approval and rollback workflow activities
• Condition Workflow activities
• Notification workflow activity
• Notify workflow activities
• Workflows used as subflows
• Task workflow activities
• Timer workflow activities
• Utility workflow activities

Activities provided with Orchestration

The following activities are included with Orchestration.

• Active Directory activity pack
• Orchestration activities
• PowerShell activities
• Puppet activities

Templates provided for creating custom activities

If Orchestration is active on your system, users with the proper roles can create custom activities using the ServiceNow Orchestration activity designer. For information about the templates Orchestration provides for creating custom activities that you can upload to the ServiceNow Store, see Activity designer components.