Rôles spécifiques à l’application

Les applications que vous installez sur votre instance peuvent inclure des rôles supplémentaires. Suivez les liens de cette section pour voir les rôles installés avec les applications.

Workflow	Produit	Liens vers la documentation sur les rôles
Gestion du service clientèle	Gestion des accès client	Roles installed with customer access management
Gestion du service clientèle	Gestion du service clientèle	Roles installed with Customer Service Management
Gestion du service clientèle	Gestion des problèmes majeurs	Components installed with Major Issue Management
Gestion du service clientèle	OpenFrame	Components installed with OpenFrame
Gestion du service clientèle	Public Sector Digital Services
Gestion du service clientèle	Notes de gestion spéciale	Components installed with Special Handling Notes
Gestion du service clientèle	Communications ciblées	Components installed with Targeted Communications
Gestion des services aux employés	Case and Knowledge Management	Components installed with Case and Knowledge Management
Gestion des services aux employés	HR Service Delivery	Setting up your Alumni Center
Gestion des services aux employés	HR Service Delivery	Reference for Document Templates
Gestion des services aux employés	HR Service Delivery	v
Gestion des services aux employés	Journey Designer
Gestion des services aux employés	Journey Designer	Components installed with Journey Accelerator
Gestion des services aux employés	Manager Hub	Components installed with Manager Hub
Gestion des services aux employés	Workplace Case Management	Components installed with Workplace Case Management
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Calendar Synchronization
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Case Management
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Core
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Move Management
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Reservations for Microsoft Outlook Add-in
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Reservation Management
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Space Management
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Space Mapping
Gestion des services aux employés	Prestation de services de lieu de travail	Components installed with Workplace Visitor Management
Gestion des services aux employés	Vendor Management Workspace	Installed with Vendor Management Workspace
Gestion environnementale, sociale et de gouvernance	Gestion environnementale, sociale et de gouvernance	Components installed with Operational Sustainability Management (formerly ESG Management)
Gouvernance, risque et conformité	Gestion de l'audit	Components installed with Audit Management
Gouvernance, risque et conformité	GRC : mesures	Components installed with the GRC: Metrics application
Gouvernance, risque et conformité	Operational Resilience
Gouvernance, risque et conformité	Privacy Management	Roles installed with Privacy Management
Gouvernance, risque et conformité	Gestion des risques	Components installed with Risk Management
Soins et sciences de la vie	Santé et sciences de la vie Service Management Core	Components installed with Healthcare and Life Sciences Service Management Core
Soins et sciences de la vie	Patient Support Services	Components installed with Patient Support Services
Soins et sciences de la vie	Pre-Visit Management	Components installed with Pre-Visit Management
Gestion des actifs IT	Gestion des modèles	Installed with Model Management
Gestion des actifs IT	Catalogue de produits	Roles installed with Product Catalog
Gestion des opérations IT	Découverte d'automatisation	Components installed with Automation Discovery
Gestion des opérations IT	Gestion des événements	Components installed with Event Management
Options de ServiceNow AI Platform	Affectation de travail avancée	Components installed with Advanced Work Assignment
Options de ServiceNow AI Platform	Recherche IA	Composants installés avec Recherche IA
Options de ServiceNow AI Platform	Gestion du portefeuille d'applications	Installed with Enterprise Architecture (formerly Application Portfolio Management) - Legacy
Options de ServiceNow AI Platform	Automation Center	Components installed with Automation Center
Options de ServiceNow AI Platform	Distribution de logiciel client 2.0	Components installed with
Options de ServiceNow AI Platform	Analyse conversationnelle
Options de ServiceNow AI Platform	Intelligence documentaire	Document Intelligence roles
Options de ServiceNow AI Platform	Gestion des interactions	Components installed with Interaction Management
Options de ServiceNow AI Platform	Flux en direct	User roles installed with Live Feed
Options de ServiceNow AI Platform	Notification	Roles installed with Notify
Options de ServiceNow AI Platform	Orchestration (héritée)	Installed with Orchestration ROI
Options de ServiceNow AI Platform	Créer des workflows
Options de ServiceNow AI Platform	Créer des workflows
Options de ServiceNow AI Platform	Créer des workflows	User access to Workflow Studio flows
Options de ServiceNow AI Platform	Créer des workflows
Options de ServiceNow AI Platform	Pont de services
Options de ServiceNow AI Platform	Pont de services
Options de ServiceNow AI Platform	Modèle d'état	Installé avec State Model
Platform Analytics	Découverte d'automatisation	Components installed with Automation Discovery
Platform Analytics	Analyse des performances	Performance Analytics roles
Platform Analytics	Exploration du processus	Components installed with Process Mining
Platform Analytics	Reporting	Reporting roles
Platform Analytics	Analyse de l'expérience utilisateur	Roles installed with User Experience Analytics
Gestion des services IT	Gestion des actifs
Gestion des services IT	Gestion des changements	Components installed with ITSM Roles - Change Management
Gestion des services IT	Gestion de l'amélioration continue	CIM roles
Gestion des services IT	Gestion des contrats	User roles installed with Contract Management
Gestion des services IT	Gestion des portefeuilles numériques	Roles for Digital Portfolio Management
Gestion des services IT	Centre des employés	Employee Center roles
Gestion des services IT	Ligne de dépense	Components installed with Expense Line
Gestion des services IT	Facilities Move Management	Roles installed with Facilities Move Management
Gestion des services IT	Gestion des services généraux	Roles installed with Facilities Service Management
Gestion des services IT	Gestion des incidents	Components installed with ITSM Roles — Incident Management
Gestion des services IT	Console de l'intelligence prédictive ITSM
Gestion des services IT	Gestion des connaissances	Knowledge Management roles
Gestion des services IT	Analyse des performances	Performance Analytics roles
Gestion des services IT	Maintenance planifiée	Installed with SM Planned Maintenance
Gestion des services IT	Gestion des problèmes	Components installed with Problem Management
Gestion des services IT	Approvisionnement	User roles installed with Procurement
Gestion des services IT	Request Management	Request ITSM Roles - Request Management
Gestion des services IT	Service Builder	Roles installed with Service Builder
Gestion des services IT	Espace de travail pour l'exploitation des services	Components installed with Service Operations Workspace ITSM Applications
Gestion des services IT	Espace de travail pour l'exploitation des services	Components installed with Agent Client Collector for Investigation
Gestion des services IT	Espace de travail pour l'exploitation des services	Components installed with Microsoft Endpoint Configuration Manager for Investigation
Gestion des services IT	Espace de travail pour l'exploitation des services	Components installed with Remedial Actions Framework
Gestion des services IT	Espace de travail pour l'exploitation des services	Components installed with Metrics and CI Actions Framework
Gestion des services IT	Gestion des niveaux de service	Installed with Service Level Management
Gestion des services IT	Service Management Core	Installed with Service Management Core
Gestion des services IT	Gestion des portefeuilles de services
Gestion des services IT	Vendor Management Workspace	Installed with Vendor Management Workspace
Gestion des services IT	Expérience de visite	Components installed with Walk-up Experience
Gestion des services IT	Optimisation de la main d'œuvre	Components installed with Process Mining
Security Operations	Security Incident Response	Components installed with Security Incident Response
Security Operations	Partage de la connaissance de la menace
Security Operations	Réponse aux vulnérabilités	Components installed with Vulnerability Response
Strategic Portfolio Management	Séparation des données	Components installed with Data Separation
Strategic Portfolio Management	Enterprise Release Management
Strategic Portfolio Management	Gestion des services sur site	Components installed with Field Service Management
Strategic Portfolio Management	Gestion des services sur site	Field Service with Service Locations Support components
Strategic Portfolio Management	Gestion financière	User roles installed with Financial Management - Legacy
Strategic Portfolio Management	Financement d'investissement	Components installed with Investment Funding
Strategic Portfolio Management	Gestion des portefeuilles de projets	Components installed with Project Portfolio Management (PPM) Standard
Strategic Portfolio Management	Programmes Scrum	Components installed with Scrum Programs
Strategic Portfolio Management	Espaces d'équipe	Installed with teamspaces