Operations tab

  • Release version: Australia
  • Updated May 21, 2026
  • 2 minutes to read
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    Summary of Operations tab

    The Operations tab in the AI Risk and Compliance workspace offers ServiceNow customers a comprehensive dashboard overview of AI systems, focusing on their lifecycle states and governance metrics. It supports effective monitoring and management of AI assets marked as Managed, excluding Unmanaged assets from dashboard analytics but keeping them visible in inventory lists.

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    Key Features

    • AI Systems by State Widget: Displays counts of AI systems across lifecycle stages such as New, Assess, Build, Review for deployment, Live and Monitor, and Offboard. This helps track AI system progress and governance status.
    • Assessments Widgets: Show open, in-progress, overdue, and upcoming risk and AI assessments, enabling proactive governance and timely completion of assessments.
    • Control Assurance: Includes attestations tracking open and overdue control attestations with drill-down capabilities. It supports filtering between Smart Assessment and Classic Survey types, facilitating detailed control validation workflows.
    • Indicators: Reports on open indicators and those that failed in the last six months, highlighting potential risk signals requiring attention.
    • Tracking Issues: Displays open, overdue, and upcoming issues, accompanied by a priority-based pie chart for quick risk prioritization.
    • Policy Exceptions: Provides counts and risk-based visualizations of policy exceptions, supporting governance compliance and exception management.
    • AI Cases: Tracks active, overdue, and due AI cases with priority visualization, facilitating case management and resolution tracking.

    Practical Application for Customers

    ServiceNow customers using the AI Risk and Compliance workspace can leverage the Operations tab to gain a centralized, real-time view of their AI asset governance status. The ability to drill down into each widget’s data helps in identifying bottlenecks, overdue tasks, and compliance gaps. Customers with the AI steward role can manage asset status between Managed and Unmanaged, ensuring dashboards accurately reflect assets under governance.

    This tab supports compliance teams in prioritizing assessments, control attestations, issue resolution, and policy exception handling, ultimately strengthening AI governance and risk management efforts within their organizations.

    The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state, along with metrics for assessments, control assurance, issues, policy exceptions, and AI cases.

    The Operations tab displays the widgets that are listed in the following table. You can drill down into the data on each widget.

    Note:
    Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets that are marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward [sn_ai_governance_ai_steward] role, you can mark assets as Managed or Unmanaged. For more information, see AI assets- Managed and Unmanaged.
    Widget Description
    AI systems by state

    Displays the number of AI systems by state.

    • New

      Submitted/registered for governance and in early intake (pre-build) stages.

    • Assess

      Governance assessments are in progress or under review (for example, impact or high-risk assessments).

    • Build

      In development/build-and-test, including control implementation and related governance tasks.

    • Review for deployment

      Pre-deployment review to confirm assessments are complete and key issues/exceptions are addressed.

    • Live and Monitor

      Deployed and under ongoing governance monitoring for risks, issues, and compliance signals.

    • Offboard

      In the retired/offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI.
    Assessments
    Risk assessments Displays the number of assessments that are open, in progress, overdue, and due in the 7 days.
    AI assessments Displays the number of assessments that are in draft, assigned, and work in progress states. It also shows the number of assessments that are open, overdue, and due in 7 days.
    Control assurance
    Attestations Displays the number of attestations that are open and overdue.

    Drill-down to view the list of control attestations that are awaiting for response collection.

    Apply the search filter to view Control Attestations powered by Smart Assessment by selecting New or view Control Attestations powered by Classic Survey by selecting Classic from the drop-down menu.
    Indicators Displays the number of indicators that are open and those that failed in the last 6 months.
    Tracking
    Issues View the number of issues that are open, overdue, and due in 7 days and also view the pie chart of issues by priority.
    Policy exceptions View the number of policy exceptions that are open, overdue, and due in 7 days and also view the pie chart of policy exceptions by risk rating.
    AI cases View the number of AI cases that are active, overdue, and due in 7 days and also view the pie chart of AI cases by priority.