Operations tab

  • Release version: Australia
  • Updated May 21, 2026
  • 2 minutes to read
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    Summary of Operations tab

    The Operations tab within the AI Risk and Compliance workspace offers ServiceNow customers a centralized dashboard to monitor AI systems and related governance activities. It provides a comprehensive view of AI systems by their lifecycle states and key metrics related to assessments, control assurance, issues, policy exceptions, and AI cases. This tab focuses exclusively on Managed AI assets, ensuring data relevancy for effective governance.

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    Key Features

    • AI Systems by State Widget: Visualizes AI systems categorized by lifecycle states such as New, Assess, Build, Review for Deployment, Live and Monitor, and Offboard. This helps customers track the progress and status of AI systems from registration through retirement.
    • Assessments Widgets: Display counts of various assessments, including risk and AI-specific assessments, highlighting their statuses such as open, in progress, overdue, or due soon. This enables proactive management of assessment workflows.
    • Control Assurance Widgets: Show the number of open and overdue attestations and indicators, including the ability to filter between Smart Assessment and Classic Survey types. This facilitates timely control verification and monitoring of indicator performance.
    • Tracking Issues and Policy Exceptions Widgets: Present issue and policy exception counts with statuses and risk or priority breakdowns via pie charts. This supports prioritization and resolution efforts.
    • AI Cases Widget: Provides counts and priority distribution of active AI cases, including overdue and upcoming due cases, helping in case management and resolution tracking.

    Key Outcomes

    By utilizing the Operations tab, ServiceNow customers can:

    • Gain clear visibility into the lifecycle and governance status of Managed AI assets.
    • Monitor and manage governance assessments and control assurances efficiently.
    • Identify and prioritize issues, policy exceptions, and AI cases based on urgency and risk.
    • Drill down into widget data to access detailed lists and take informed governance actions.
    • Ensure that unmanaged AI assets do not skew governance metrics while remaining accessible in inventory views.

    The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state, along with metrics for assessments, control assurance, issues, policy exceptions, and AI cases.

    The Operations tab displays the widgets that are listed in the following table. You can drill down into the data on each widget.

    Note:
    Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets that are marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward [sn_ai_governance_ai_steward] role, you can mark assets as Managed or Unmanaged. For more information, see Managed and unmanaged AI assets.
    Widget Description
    AI systems by state

    Displays the number of AI systems by state.

    • New

      Submitted/registered for governance and in early intake (pre-build) stages.

    • Assess

      Governance assessments are in progress or under review (for example, impact or high-risk assessments).

    • Build

      In development/build-and-test, including control implementation and related governance tasks.

    • Review for deployment

      Pre-deployment review to confirm assessments are complete and key issues/exceptions are addressed.

    • Live and Monitor

      Deployed and under ongoing governance monitoring for risks, issues, and compliance signals.

    • Offboard

      In the retired/offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI.
    Assessments
    Risk assessments Displays the number of assessments that are open, in progress, overdue, and due in the 7 days.
    AI assessments Displays the number of assessments that are in draft, assigned, and work in progress states. It also shows the number of assessments that are open, overdue, and due in 7 days.
    Control assurance
    Attestations Displays the number of attestations that are open and overdue.

    Drill-down to view the list of control attestations that are awaiting for response collection.

    Apply the search filter to view Control Attestations powered by Smart Assessment by selecting New or view Control Attestations powered by Classic Survey by selecting Classic from the drop-down menu.
    Indicators Displays the number of indicators that are open and those that failed in the last 6 months.
    Tracking
    Issues View the number of issues that are open, overdue, and due in 7 days and also view the pie chart of issues by priority.
    Policy exceptions View the number of policy exceptions that are open, overdue, and due in 7 days and also view the pie chart of policy exceptions by risk rating.
    AI cases View the number of AI cases that are active, overdue, and due in 7 days and also view the pie chart of AI cases by priority.