---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Perform impact assessment on an AI use case

# Perform impact assessment on an AI use case {#ariaid-title1}

* Release version: Australia
* 
* Updated May 20, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Perform an impact assessment of an AI use case to identify risks like copyright issues, bias, privacy breaches, misinformation, or surveillance, enabling improved oversight and risk management.

## Before you begin

Role required: sn_ai_asset_mgmt.ai_asset_owner or sn_grc_ai_gov.ai_risk_and_compliance_business_user

## About this task

The impact assessment template includes Use and purpose questions that evaluate the AI system's intended outcomes, affected populations, level of autonomy, and data usage. When Use and purpose information is captured during
AI system intake, those responses are carried forward into the relevant impact assessment questions. Review the populated answers before submitting the assessment and update them if the information has changed.

## Procedure

1. Navigate to AllAI Control Tower.
2. On the AI Control Tower dashboard, navigate to the Tasks section and select the assigned impact assessment task.
3. Select Take assessment.
4. **Optional:** To reassign the impact assessment to another user, select Reassign and do the following:
   1. In the Reassign task dialog box, fill in the fields as appropriate.  
      {#perform-impact-assessment-of-ai-use-case__table_pcl_lkb_11c__entry__2}

      | Field | Description |
      |-|-|
      | Assignee | Name of the user to whom you want to reassign the task. |
      | Additional comments | Additional information stating the reason for reassignment. |
      [Table 1. Reassign task]

      {#perform-impact-assessment-of-ai-use-case__table_pcl_lkb_11c}
   2. Select Reassign.
   {#perform-impact-assessment-of-ai-use-case__substeps_x2m_44v_z2c}
5. **Optional:** To initiate a sidebar discussion, select the more icon ![](), and select Discuss.
   1. In the Start a Sidebar discussion dialog box, fill in the fields as appropriate.  
      {#perform-impact-assessment-of-ai-use-case__table_pcl_lkb_11d__entry__2}

      | Field | Description |
      |-|-|
      | Subject | Option to provide a title for the sidebar discussion. |
      | Add participants | Options to add participants for the sidebar discussion. Note: You can include any users with access to this record in this discussion. |
      | Include a brief message for participants | Brief summary about the feedback to be discussed in the sidebar discussion. |
      [Table 2. Start a Sidebar discussion]

      {#perform-impact-assessment-of-ai-use-case__table_pcl_lkb_11d}
   2. Select Start discussion.
   {#perform-impact-assessment-of-ai-use-case__substeps_yrn_gqv_z2c}
6. To initiate the assessment, select Start.
7. Review any instructions or reference information.  
   You can see additional question guidance text for your review as you complete the questions.
8. Answer all relevant questions in the questionnaire.  
   Your responses are automatically saved, and based on them, relevant risk statements and control objectives are associated with the assessment. After the AI Risk and Compliance analyst marks the assessment state as Closed complete, risks and controls are generated from these risk statements and control objectives respectively and are mapped to the AI asset.  
   Note:  
   The system automatically maps risks and controls only when you use the default assessment questionnaire.
9. Select Submit.

## What to do next

An AI Risk and Compliance Analyst evaluates the completed assessment along with the suggested list of risks and controls derived from the submitted information.

Proceed to [Initiate risk assessment on AI asset](https://www.servicenow.com/docs/39tz7ucci~8Nti9owhzwZw "Initiate risk assessment to enable the risk assessor to perform risk assessments on AI systems, evaluating the likelihood and impact of potential risks.").

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