--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Report an AI case anonymously # Report an AI case anonymously {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Report an AI case without revealing your identity using the Anonymous Reporting Center. Your name and contact details are not shared with investigators. Save the report key and report number provided after submission to track updates or provide additional information later. ## Before you begin Anonymous AI case reporting is available when the AI Case Management (sn_ai_case_mgmt) application is installed. Installing AI Case Management automatically installs and configures the Anonymous Report Center plugin and required record producers. Role required: sn_ai_case_mgmt.ai_case_business_user (This role is required to access the Employee Center). No role is required to submit a report directly through the Anonymous Report Center. ## About this task You can report anytime, without sharing your name or contact details. Investigators only see the report details, not who submitted it. The AI case is managed as part of AI Risk and Compliance application and can be viewed in AI Control Tower to support risk and compliance oversight. The Report an AI case record producer within the AI Case Management application (sn_ai_case_mgmt) supports secure handling of anonymous AI case reports. Before an anonymous report is saved, all free‑text fields (such as case type, summary, business unit, and jurisdiction) are automatically sanitized. This process removes HTML, scripts, styles, symbols, and unsupported characters; restricts input to standard alphanumeric characters and basic punctuation; and trims extra whitespace. Only alphanumeric characters and `@ . _ -` are retained. These automated checks help reduce the risk of unsafe or malformed input in anonymously submitted AI cases. Note: When submitting an anonymous report, don't include personal data about yourself or other individuals that could directly or indirectly reveal your identity (for example, names, email addresses, or phone numbers). ## Procedure 1. Access the Anonymous report center using one of these options. | Option | Description | | Direct portal access | 1. Launch the portal by using \[your instance URL\]/arc. 2. Select Submit a report anonymously. {#report-ai-case-anon__ol_yw4_rjm_23c} | | Employee center access | 1. Navigate to AllSelf-ServiceEmployee Center. 2. On the Employee Center landing page, select Help centerTechnology services and then select AI assets from the Technology services topics section. 3. Select the Visit Anonymous Report Center card. 4. Select Submit a report anonymously. {#report-ai-case-anon__ol_a3p_njm_23c} | |-|-| {#report-ai-case-anon__choicetable_npy_jjm_23c} If you're unable to access the Anonymous Report Center, confirm the following. * Confirm with a team member that has the admin role that the AI Case Management is installed and active. * Confirm that pop-up blockers or browser extensions aren't preventing the portal from loading. {#report-ai-case-anon__ul_tgh_vl4_k3c} After accessing the Anonymous report center, you're signed out automatically to keep your identity anonymous. 2. Select Report an AI case and on the form, fill in the fields. For full descriptions of the fields, see [Report an AI case form](https://www.servicenow.com/docs/G7xnuA1wG6jcH2fJhzAyTw "Use the Report an AI case form in the Anonymous Report Center to report an AI case with the necessary details. After you submit the AI case report, mandatory fields and input format are validated before submission."). 3. Enter the CAPTCHA verification code on the screen. 4. Select Submit. After you submit an anonymous AI case, the system generates a report number and a private report key. Save this information securely. You need the report key to check status updates or provide additional information later. If you lose the report key, it can't be recovered and the case can't be identified or retrieved on your behalf. You need this information to follow up on a case. For more information, see [Follow up on a report from the Anonymous Reporting Center](https://www.servicenow.com/docs/jbCBWn9~O5jCyaxp3ycA0w "After you submit an anonymous report, save the Report key and Report number. Use these reference numbers to follow up or address comments on your case anonymously."). 5. To save a PDF copy of your report, select Download report copy. Note: Maintain the report number and private report key securely so you can track updates or provide additional information without revealing your identity. {#report-ai-case-anon__steps_r24_fbt_x2c} ## Result The AI case record is created and routed to the AI Risk and Compliance team for review. After the case enters the New state, the team performs triage to validate scope, assess severity, and determine next steps. Depending on the outcome, the team may initiate an assessment on the related AI asset. For more information about subsequent assessment activities, see [Initiate AI assessment on an AI asset](https://www.servicenow.com/docs/EDQsCKXDP_Oz6HTlk~~noA "Initiate an AI assessment on an AI asset to send an assessment questionnaire to the assigned user, enabling structured evaluation of the asset against published assessment templates."). Note: Email notifications are automatically sent to case analysts and stakeholders when an AI case is created, updated, or reassigned. For more information, see [Email notifications](https://www.servicenow.com/docs/5Y7PL06qZlytrusGa5OEKA "Email notifications are sent automatically when specific events occur across AI governance workflows, including AI Control Tower, AI Risk and Compliance, and inherited Risk Management processes."). ## What to do next Use the report number and report key to follow up on the case or respond to investigator comments without revealing your identity. For more information, see [Follow up on a report from the Anonymous Reporting Center](https://www.servicenow.com/docs/jbCBWn9~O5jCyaxp3ycA0w "After you submit an anonymous report, save the Report key and Report number. Use these reference numbers to follow up or address comments on your case anonymously."). * **[Report an AI case form](https://www.servicenow.com/docs/G7xnuA1wG6jcH2fJhzAyTw)** Use the Report an AI case form in the Anonymous Report Center to report an AI case with the necessary details. After you submit the AI case report, mandatory fields and input format are validated before submission. * **[Follow up on a report from the Anonymous Reporting Center](https://www.servicenow.com/docs/jbCBWn9~O5jCyaxp3ycA0w)** After you submit an anonymous report, save the Report key and Report number. Use these reference numbers to follow up or address comments on your case anonymously. **Related concepts** * [AI cases and inquiries](https://www.servicenow.com/docs/Y8VnWeUbWiGPUp1MmfXKag "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.") **Related tasks** * [Follow up on a report from the Anonymous Reporting Center](https://www.servicenow.com/docs/jbCBWn9~O5jCyaxp3ycA0w "After you submit an anonymous report, save the Report key and Report number. Use these reference numbers to follow up or address comments on your case anonymously.") *[\>]: and then