---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Report an AI case

# Report an AI case from the Employee Center {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Select Help centerTechnology services on the Employee Center landing page.
3. Select AI assets from the Technology services topics section and then select the Report an AI case card.
4. On the form, fill in the fields.  
   For a description of the field values on the Report an AI case form, see [Report an AI case form](https://www.servicenow.com/docs/VXvYQmaKIUOzjR4Hqd8C_w "Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.").
5. **Optional:** To add attachments, select Add attachments.
6. **Optional:** To save the form as a draft and edit it later, select Save as Draft.
7. Select Submit.  
   The form is saved and an AI case is created.
{#report-ai-case__steps_r24_fbt_x2c}

## Result

The AI case is assigned to the AI Risk and Compliance team for review.

An AI case passes through the New, Triage, Investigate, Resolve, Post case review, and Close states.  
Tip:  
Email notifications are automatically sent to case analysts and stakeholders when an AI case is created, updated, or reassigned. For more information on email notifications in AI Risk and Compliance, see [Email notifications](https://www.servicenow.com/docs/5Y7PL06qZlytrusGa5OEKA "Email notifications are sent automatically when specific events occur across AI governance workflows, including AI Control Tower, AI Risk and Compliance, and inherited Risk Management processes.").

## What to do next

After an AI case is submitted, next steps vary depending on your role.

AI Case Business Users \[sn_ai_case_mgmt.ai_case_business_user\] may need to provide clarification or additional information on the AI case they submitted. They can view case progress and add comments or supporting attachments.
They can also respond to follow-up questions from the AI Risk and Compliance team. To view comments and changes, open the AI case from the My Requests page in the Employee Center.

AI Case Analysts \[sn_ai_case_mgmt.ai_case_analyst\] review newly created AI cases. They validate scope and severity and determine appropriate next steps. During triage and investigation, analysts may request additional details
from the submitter. They investigate impacted AI assets, models, or datasets and initiate assessments or related follow-up activities.

AI Case Managers \[sn_ai_case_mgmt.ai_case_manager\] oversee AI cases across the organization to help verify consistent tracking, timely investigation, and proper resolution.

For more information, see [AI cases and inquiries](https://www.servicenow.com/docs/Y8VnWeUbWiGPUp1MmfXKag "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.") and [AI governance life cycle](https://www.servicenow.com/docs/mwLJXm_YPAzzc1fcRFyrjA "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together.").
* **[Report an AI case form](https://www.servicenow.com/docs/VXvYQmaKIUOzjR4Hqd8C_w)**   
  Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.

**Related concepts**   

* [AI cases and inquiries](https://www.servicenow.com/docs/Y8VnWeUbWiGPUp1MmfXKag "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.")
* [AI governance life cycle](https://www.servicenow.com/docs/mwLJXm_YPAzzc1fcRFyrjA "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together.")  
**Related tasks**   

* [Create an AI case in the AI Risk and Compliance workspace](https://www.servicenow.com/docs/nw9r_V65qd84zkNb1~0z8w "Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.")

*[\>]: and then