---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Smart docs and voice agent

# Smart docs and voice agent for documents {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
For supported document types, you can use AI to summarize a document, ask questions about its content, and generate a voice summary, without opening the document.

When you open a supported document, such as a PDF or a Microsoft Word document, from the Documents panel, you can use the
following AI-assisted options:

* Smart docs: Opens a side panel where you can ask an AI assistant to summarize the document or answer questions about its content.
* Voice agent: Generates an audio summary of the document and lets you ask questions about its content by voice.

{#smart-docs-and-voice-agent__ul_smart-docs-options}  
Note:  
Documents cannot be edited from the ServiceNow Otto® or voice agent panels. To modify a document, upload a new version. For more information, see [Document version and approval workflow](https://www.servicenow.com/docs/X7P3uFh1oRFQu8LWVpninQ "A new version of a document in the Documents panel goes through an optional review and approval workflow before publication.").

For the steps, see [Summarize a document with Smart Docs](https://www.servicenow.com/docs/xwxUTfQ47jz1pg2M~EccpQ "Use the ServiceNow Otto panel to summarize a supported document or ask questions about its content.") and [Generate a voice summary of a document](https://www.servicenow.com/docs/~ZhUOBpdGjSchNSg8f8EOw "Use the voice agent to generate an audio summary of a supported document or ask questions about its content.").