--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Exploring AI capabilities in BCM # Exploring AI capabilities in BCM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Business Continuity Management application uses the generative AI skills in ServiceNow Otto for Integrated Risk Management (IRM) to summarize issues. ## ServiceNow Otto for IRM {#bcm-exploring-ai-skills__cf-exploring-parent-benefits} ServiceNow Otto for IRM provides the following generative AI capabilities: * Complete routine IRM tasks with AI-powered assistance embedded in your records. * View insights into IRM data without manually parsing through detailed documentation. * Identify potential risks early by analyzing patterns in existing data. * Access AI-generated insights directly in your workflows. {#bcm-exploring-ai-skills__ul_etx_34y_ygc} ## ServiceNow Otto for IRM skills and workflows {#bcm-exploring-ai-skills__section_y3t_ypy_ygc} ServiceNow Otto for IRM includes generative AI capabilities to interpret and act on IRM records more efficiently. These capabilities support tasks such as summarizing issue details, reviewing control effectiveness, identifying risks, and analyzing policy exceptions. {#bcm-exploring-ai-skills__table_amn_nsd_bhc__entry__3} | Workflow | Feature | User role | |-|-|-| | [Using agentic workflows in IRM](https://www.servicenow.com/docs/j~UPX9nAVW_YAgvOuGlKjg "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.") agentic workflow | Use the power of AI agents to generate an action plan and suggest remediation tasks for a GRC issue. | * sn_grc_genai.issue_user role * sn_irm_gen_ai.user role * sn_grc_genai.issue_aiagent_user role {#bcm-exploring-ai-skills__ul_irw_wsd_bhc} | [Table 1. Agentic workflows] {#bcm-exploring-ai-skills__table_amn_nsd_bhc} {#bcm-exploring-ai-skills__table_p1h_lgx_12c__entry__3} | Generative AI skill | Feature | User role | |-|-|-| | [Summarize an issue using ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/XCZVi5L4sLux6eXjiN7z3Q "Summarize an issue by using the ServiceNow Otto for Integrated Risk Management (IRM) application. Use a summary to get quick context and awareness about an issue.") | Analyze issue records using generative AI to generate concise summaries, improving organizational efficiency, team coordination, and productivity. | * sn_grc_genai.issue_user role * sn_irm_gen_ai.user role {#bcm-exploring-ai-skills__ul_ovk_lgq_cfc} | [Table 2. Skills] {#bcm-exploring-ai-skills__table_p1h_lgx_12c} ## BCM subscription profiles and generative AI assets {#bcm-exploring-ai-skills__section_e2c_n4v_dkc} The following table shows different assets and their description. {#bcm-exploring-ai-skills__table_bcm_genai_assets__entry__2} | Asset | Description | |-|-| | Report a GRC issue agent | Report and manage GRC issues from the Employee Center and Workspace | | Issue resolution agent | AI-assisted issue resolution and remediation | | Remediation task agent | Automated remediation task generation | | Issue summarization | Automatic issue summarization and analysis | [Table 3. Assets and their description] {#bcm-exploring-ai-skills__table_bcm_genai_assets} ## Supporting documentation {#bcm-exploring-ai-skills__cf-exploring-parent-links} To configure and use ServiceNow Otto for IRM, see the following links: * [Using agentic workflows in IRM](https://www.servicenow.com/docs/j~UPX9nAVW_YAgvOuGlKjg "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.") * [Optimize GRC issue resolution](https://www.servicenow.com/docs/d2jmgbbsbdT1aKnB9_7jBA "Optimize a GRC issue resolution plan by using the Optimize GRC issue resolution agentic workflow in the Now Assist panel. This agentic workflow generates an action plan for the issue and suggests remediation tasks to resolve the issue.") * [Using ServiceNow Otto for Integrated Risk Management (IRM) skills](https://www.servicenow.com/docs/kM9th9suiY2EVuM7lxsQ4w "Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.") * [Supporting information for Now Assist for IRM](https://www.servicenow.com/docs/TKy20Jmqbge~MFkPXLvHnA "Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management (IRM) application.") * [Configure ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/dUXpivwkjLQGwuUGE180hA "If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.") * [Activate skills in Now Assist for IRM](https://www.servicenow.com/docs/1vSzsy3nayXpEhvn9GJ8xg "Activate a skill before you can use the generative AI capabilities for the ServiceNow Otto for Integrated Risk Management (IRM) application.") * [Activate agentic workflows in Now Assist for IRM](https://www.servicenow.com/docs/ECIh9aYX1o8Hkw_ID3AvJw "You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.") * [Customize the issue summarization skill](https://www.servicenow.com/docs/4iKHXRHS4ybaPtvqiX749Q "If you have the admin role, you can customize the issue summarization skill so that users can use the generative AI skills in Risk Workspace and in Core UI.") {#bcm-exploring-ai-skills__ul_q1h_lgx_12c} **Related concepts** * [Managing issues from Business Continuity Workspace](https://www.servicenow.com/docs/RDspwLk~M5hLOIX2x0vhfQ "Associate issues with business continuity plans to track problems identified during continuity planning. Create or add an existing issue from the Issues related list on a plan record.") * [Reporting an issue from Business Continuity Workspace](https://www.servicenow.com/docs/5gEhZQQmdDbX6c27CqLOtw "Associate issues with plans or events in Business Continuity Workspace to report compliance gaps and control deficiencies.") **Related tasks** * [Report an issue](https://www.servicenow.com/docs/hYHPuz3XZbbt7Z2f8tMVTA "Report a Governance, Risk, and Compliance (GRC) issue from ServiceNow Otto panel, Employee Center, or a plan or event record in Business Continuity Workspace.") **Related reference** * [Issues module integration dependencies with BCM](https://www.servicenow.com/docs/IchU8_FAfxUYURBJUeL3pg "The following GRC applications are required for Issues integration with BCM.")