---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# BCM lite operators

# BCM lite operators {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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## Summary of BCM lite operators

The Business Continuity Management (BCM) application offers flexible licensing by classifying certain users aslite operators.
Lite operators are users who have limited but essential access to respond to Business Impact Analysis (BIA) plans and approve assigned records.
They can participate in workflows by contributing to BIAs, approving or rejecting assigned approval records, and updating recovery task statuses.
To activate these capabilities, users must have the appropriate BCM lite operator role and be added as contributors or approvers on relevant records.
Show full answer Show less  

## BCM lite operator roles and permissions

The BCM lite operator role (snbcmlite.liteoperator) aggregates several specific roles that enable users to perform their tasks effectively:

* **snbcmcontributor** and **snbia.biacontributor**: Enable responding to BIAs when tagged as contributors.
* **snbcm.coreviewer** , **snbcmviewer** , **snbcp.planviewer** , and **snbia.biaviewer**: Provide read-only access to BIAs, plans, exercises, and events.
* **snbcm.recoveryteammember** and **snrecovery.eventmember**: Allow receiving and responding to assigned recovery tasks during exercises or crisis events.
* **snrecovery.eventviewer** and **sncrisisebn.viewer**: Enable viewing of exercises, events, and emergency notifications in read-only mode.

It is important to note that certain administrative and managerial roles cannot be assigned to lite operators, as doing so would change their licensing classification and remove flexible licensing benefits.

## Activities and limitations of BCM lite operators

Lite operators can perform the following key activities with some limitations:

* **Business Impact Analysis (BIA):** They can respond to and update assigned BIAs, approve or reject assigned approval records, but cannot approve entire BIAs.
* **Business Continuity Planning (BCP):** They can view, download, and participate in plan workflows, update assigned records, and approve or reject assigned records without full plan approval authority.
* **Business Continuity Exercises and Crisis Events:** Lite operators can view details, participate in recovery tasks, update task statuses, and approve assigned records but cannot approve entire exercises or crisis events.
* **Emergency Notifications:** They have read-only access to emergency notifications and can participate in related workflows.

## Practical implications for ServiceNow customers

By leveraging BCM lite operators, ServiceNow customers can assign targeted, task-specific roles to users who need to participate in business continuity processes without granting full administrative privileges. This approach supports cost-effective licensing while ensuring users can contribute to critical BCM activities such as BIA responses, plan approvals, and recovery task management. To maximize effectiveness, customers must correctly configure roles, assign users as contributors or approvers on records, and use the approval configurator for generating approval records accessible to lite operators.  
The Business Continuity Management application provides flexible user licensing terms. The terms are based on whether your operator has read-only access or can complete certain types of tasks.

## Overview of the lite operator classification {#bcm-lite-operators__section_t2m_dsg_q5b}

The Business Continuity Management roles that classify as lite operators are users who are responsible for the tasks:

* Respond to the business impact analysis (BIA) plans when they are added as the contributors to the business impact analysis.
* Approve the assigned approval record from the record in the Lists view or My tasks page.
{#bcm-lite-operators__ul_uxx_ztm_q5b}

To enable lite operators to respond to tasks, you must assign them with the appropriate role for the activity and add them to the record as an approver. When this criteria is met, the lite operator can approve or reject a record
and provide workflow notes.

For detailed information that describes how to configure BCP or BIA plan templates, see [Configure the business continuity plan template](https://www.servicenow.com/docs/VSDOXta~5bpKtgkUl~ASCA "Configure the business continuity plan template in the Business Continuity Management application for your business. You can use the plan template to recover a specific primary element such as Employees or Web Servers. Similarly, you can create a plan template for different plan authoring types such as documentation, loss scenarios, and recovery tasks.") and [Configure BIA templates with legacy assessment](https://www.servicenow.com/docs/8iCXPRIoxvRZPU8MeO5WIA "Configure a business impact analysis (BIA) template in the Business Continuity Workspace with a legacy assessment. Select the type of elements, impact categories, and dependencies to be assessed. The legacy assessment uses the older method of selecting impact categories.").

For information about all roles that are installed with the activation of the Business Continuity Management application, see [Components installed with Business Continuity Management](https://www.servicenow.com/docs/mOJxjnllMti2b4~eKD1kug#installed-with-bcm "Several types of components are installed with activation of the Business Continuity Management application.").  
* Lite operators can approve records only if the approval record is generated by the approval configurator.
* If the approval configurator criteria is not met, the system displays Approve and Reject buttons on the BIA or BCP.
* When approvals are shown via the Approve header UI action, specific operator roles (BIA/plan owner or BCM admin) can approve the BIA or BCP respectively.
{#bcm-lite-operators__ul_hqg_pyz_vgc}

## BCM lite operator role {#bcm-lite-operators__section_mxg_l1h_q5b}

The BCM lite operator role (sn_bcm_lite.lite_operator) contains the roles listed in the table.
{#bcm-lite-operators__table_nxg_l1h_q5b__entry__3}

| Role | Description | Additional Information |
|-|-|-|
| sn_bcm_contributor | Enables the user to respond to BIAs in which they are tagged as a contributor. | The BIA owner must add the user as a contributor to the BIA. |
| sn_bcm.core_viewer | Enables the user to view the BIA, plans, exercises, and events in the workspace UI. |   |
| sn_bia.bia_contributor | Enables the user to respond to BIAs in which they are tagged as a contributor. | The BIA owner must add the user as a contributor to the BIA. |
| sn_bcm.recovery_team_member | Enables the user to receive and respond to the assigned recovery tasks. |   |
| sn_bcm_viewer | Enables the user to view all records in the BCM application. |   |
| sn_bcp.plan_viewer | Enables the user to view the plans in a read-only format. |   |
| sn_bia.bia_viewer | Enables the user to view the BIA responses in a read-only format. |   |
| sn_recovery.event_viewer | Enables the user to view an exercise or event in a read-only format. | The read-only information is needed so that the recovery event member has the context of the entire exercise though the user can only respond to assigned tasks. |
| sn_crisis_ebn.viewer | Enables the user to view emergency notifications in a read-only format. |   |
| sn_recovery.event_member | Enables the user to receive and respond to the assigned recovery tasks during an exercise or event. | Recovery tasks must be assigned to the recovery team member. |
[Table 1. BCM lite operator role classification]

{#bcm-lite-operators__table_nxg_l1h_q5b}

## BCM roles that you can't assign to your lite operators {#bcm-lite-operators__section_rcl_34g_q5b}

Operator roles can't be assigned to lite operators. If you assign a role to a user, it counts
the user as an operator and you no longer have a flexible licensing model.  
You can't assign these roles to your lite operators:

* sn_bia.bia_admin
* sn_bia.bia_manager
* sn_bia.bia_planner
* sn_bcp.plan_admin
* sn_bcp.plan_manager
* sn_recovery.event_manager
* sn_recovery.event_user
* sn_crisis_ebn.admin
* sn_crisis_ebn.user
{#bcm-lite-operators__ul_scl_34g_q5b}  
For additional information on role assignments, see the [GRC Business User Role \[KB0864247\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0864247) article in the Now Support Knowledge Base.  
Note:  
You must log in to Now Support to view the articles.

## Lite operator activities and limitations {#bcm-lite-operators__section_idx_s1h_q5b}

The 'BCM lite operator activities and limitations' table describes the lite operator activities and limitations.
{#bcm-lite-operators__table_st2_t1h_q5b__entry__6}

| Activity | Description | Create | Read | Update | Approve |
|-|-|-|-|-|-|
| Business impact analysis (BIA) | * Respond to the BIA analysis. * View a completed analysis. * Participate in the BIA workflow. * Review the BIA record assigned to you and then approve or reject the assigned record. {#bcm-lite-operators__ul_tt2_t1h_q5b} |   | Yes | A BCM lite operator can update the assigned record. | When a BIA is submitted for approval, it is sent to multiple users. A BCM lite operator can approve the assigned record but they cannot approve the entire BIA. |
| Business continuity planning (BCP) | * View and download the published continuity and disaster recovery plans. * Participate in the plan workflow. * Review and approve or reject the assigned record. {#bcm-lite-operators__ul_ut2_t1h_q5b} |   | Yes | A BCM lite operator can update the assigned record. | A BCM lite operator can approve the assigned record but they cannot approve the entire BCP. |
| Business continuity exercises | * View the exercise details. * Participate in the recovery tasks. * Participate in the exercise results workflow. * Review and approve or reject the assigned record. {#bcm-lite-operators__ul_vt2_t1h_q5b} |   | Yes |   | A BCM lite operator can approve the assigned record but they cannot approve the entire exercise. |
| Crisis events | * Report and view the crisis details. * Participate in the recovery tasks. * Participate in the exercise results workflow. * Review and approve or reject an analysis. {#bcm-lite-operators__ul_wt2_t1h_q5b} |   | Yes |   | A BCM lite operator can approve the assigned record but they cannot approve the crisis event. |
| Update recovery tasks status | * Receive the recovery tasks from the exercises and crisis events. * Report the progress and status back to your event coordinator. {#bcm-lite-operators__ul_xt2_t1h_q5b} |   | Yes | Yes | Yes |
| Emergency notification template | * View the emergency notifications. * Participate in the workflow. {#bcm-lite-operators__ul_yt2_t1h_q5b} |   | Yes |   | Yes |
[Table 2. BCM lite operator activities and limitations]

{#bcm-lite-operators__table_st2_t1h_q5b}