Structured workflows for BCPs
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Summary of Structured workflows for BCPs
This content outlines the structured workflows within ServiceNow's Business Continuity Workspace (BCM Configurable Workspace) for creating and managing Business Continuity Plans (BCPs). It guides BCP owners through key steps such as creating plans from templates, adding assets and scopes, defining documentation sections, associating recovery teams and plans, configuring loss scenarios and recovery strategies, automating recovery tasks, and generating reports. The workflows are designed to streamline and standardize business continuity planning, helping customers ensure effective disaster recovery.
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Key Features
- Hierarchical Plan Structure: Introduced in BCM version 9.x.x, this feature organizes plans into parent-child relationships, ensuring that recovery tasks execute sequentially while avoiding circular dependencies. Only relevant child plans are triggered during events, improving focus and efficiency.
- Nested Related Plans: Enhanced in the Xanadu release to detect cyclic dependencies and refine recovery timelines, enabling accurate tracking of planned and actual recovery durations across assets, tasks, and plans.
- Reusable Templates: Recovery strategies and tasks can be saved as templates, reducing repetitive work and enabling consistent application across multiple plans.
- Asset and Scope Management: Assets and their scopes can be added and synchronized within BCPs, supporting accurate dependency modeling and recovery planning.
- Task Management and Automation: Recovery tasks can be created, ordered, and mapped to phases for logical execution. Tasks support automation through flows and can be visualized on a Gantt chart for timeline management.
- Plan Approval and Visualization: BCPs can be submitted for approval within the workspace, and users can access a 360° view of relationships among plans, assets, and recovery teams to enhance situational awareness.
- Reporting: Generate and save BCP reports in PDF or Microsoft Word formats for documentation and future reference.
Practical Application for ServiceNow Customers
ServiceNow customers can utilize these structured workflows to efficiently build comprehensive business continuity plans that are logically organized, easily managed, and aligned with organizational recovery objectives. The hierarchical plan structure and nested plan enhancements help maintain clear dependencies and task sequences, reducing recovery risks. Templates and automation reduce manual effort and increase consistency across plans. Visualization tools and reporting capabilities support better communication and decision-making during continuity events. Overall, this approach enables customers to prepare, execute, and document effective recovery strategies within the ServiceNow BCM environment.
Perform the structured workflows that are outlined in this section to create a business continuity plan in Business Continuity Workspace (also known as BCM Configurable Workspace).
Business continuity plan owner creates a business continuity plan as per the plan template, adds an asset and scope to the plan, creates documentation sections, adds the related plan and recovery team, adds a loss scenario with recovery strategy and recovery task, and generates and saves the PDF of the analysis for reference.
- For information on creating a business continuity plan, see Create a business continuity plan. For information on adding an asset and scope to the plan, see Add asset and scope to the BCP.
- For information on creating a documentation section, see Create documentation sections. For information on adding the related plan and recovery team, see Add associated plans and recovery teams.
- For information on adding a loss scenario, recovery strategy, and recovery task, see Add loss scenarios, Add recovery strategies for dependencies, and Add recovery tasks.
- For information on generating and saving the PDF, see Generate BCP reports in PDF or Microsoft Word format.
Hierarchical plan structure enhancement
Starting with BCM, version 9.x.x, the hierarchical structure of parent-child plans verifies logical organization and execution of recovery tasks. With this enhancement, when an event is triggered, only relevant child plans are brought into the scope, allowing plan execution and dependencies to cascade downward in a controlled manner.
Parent plans are excluded to prevent the inclusion of unrelated scenarios that may require subsequent cancellation. This approach confirms that only relevant plans are considered, maintaining a focused and efficient recovery process.
The system also performs cyclic dependency checks automatically, ensuring that the hierarchy always flows one directionally—from parent plans to child plans.
- Logical task execution: Only after the necessary tasks in the parent plans have been completed, tasks in the child plans are executed, ensuring a controlled and sequential recovery process.
- Avoidance of circular dependencies: The system is designed to prevent circular dependencies, maintaining a unidirectional flow from parent to child plans and avoiding potential conflicts.
- Parallel execution: Tasks within the same plan can be executed in parallel when possible, optimizing recovery time and efficiency.
By introducing this hierarchical structure, the system provides an organized and manageable approach to plan management, enhancing efficiency and effectiveness in disaster recovery planning and execution.
Nested related plans
Beginning with the Xanadu release, the handling of nested related plans has improved. This enhancement helps in managing potential cyclic dependencies by detecting and highlighting any problems that could cause cyclic dependencies during the execution of tasks.
Additionally, the refined recovery timelines enable you to monitor the planned and actual timeframes. A task may be applied to all assets within a plan or to none at all, facilitating an accurate aggregation of recovery timeframes across various levels, including assets, tasks, and plans.
Additional information on Business Continuity Planning
- For information on the Planning tab in the Home page, see Home page view.
- For information on business continuity planning, see Business continuity planning.
- For information on the administrative tasks in business continuity planning, see Setup for a business continuity plan.