Add compliance regulations to a compliance case

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add the regulations that are or can be impacted by the reported compliance case. In the ServiceNow platform, regulations are captured as authority documents. Adding the regulations to the case enables you to identify which regulations are breached or violated and prevents your organization from getting penalties or fines for this case.

    Before you begin

    Role required: sn_compliance_ws.corporate_compliance_analyst

    About this task

    As a case analyst, you can choose and add the regulations that are related to the reported case. By default, all the regulations in the system are displayed. After you add the regulations, you must analyze which regulations have been violated and set their reporting status. The reporting status helps you to determine if the regulation must be reported or not.

    Procedure

    1. Navigate to All > Policy and Compliance > Compliance Workspace.
    2. Select the list icon.
    3. From the list, select All Cases.
    4. Open the case that you want to add a regulation to.
    5. Select the Regulations related list and do the following actions:
      1. Select Add.
      2. Select the regulations to add.
      3. Select Add.
    6. To set the reporting status of a regulation, select and open the regulation.
    7. On the form, fill in the fields.
      Table 1. Regulation form
      Field Description
      Case Case that you're adding the regulation to. This field is automatically set to the case name.
      Reporting status Status to determine if the regulation must be reported immediately, in the future, or doesn’t need to be reported at all. The options are as follows:
      • To be determined: When you're not sure if the violation must be reported.
      • Reportable: When the violation must be reported.
      • Non-reportable: When the violation doesn’t need to be reported.
      • Potentially reportable: When the violation can be reported in the future based on the case investigation.
      Authority document Authority document that forms the regulation.
      Lodgement date Date that the regulation is reported to the regulators.
      Description Brief description of the regulation violation based on your analysis.
    8. Select Save.