Request type form

Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.

The following table lists the descriptions of the field values.

Table 1. Request Type form

Field	Description
Label	Label to be displayed for the request type.
Name	Name of the request type. For example, Policy update/enquiry.
Category	Category of the request type. This field is automatically set to Compliance case [sn_comp_case_compliance_request].
Active	Option to select the request type as active or inactive.
Description	Description about this request type. This description is for the administrator to understand the request type.
State Model
State Model	Workflow states for the request type. For more information, see Create a compliance state model.
Template Configuration
Document templates	Template to generate Portable Document Format (PDF) reports for compliance requests associated with this request type.