Create a notification contact group

Create a notification contact group using the ServiceNow AI Platform groups. Use the group members as contacts for emergency notification. Synchronize the group members as contacts with Everbridge and track the non-synchronized members as exceptions.

Before you begin

Role required: BCM admin (sn_bcm.admin)

Procedure

1. Navigate to Business Continuity > Everbridge Contact Configuration > Notification Contact Groups.
2. Click New.
3. On the form, fill in the fields.

   Table 1. Notification Contact Group form

   Field	Description
   Group	Reference to the User Group table.
   Sync status	Defaults to New when the group is created. Success: The contact group is successfully synchronized with Everbridge. Error: If there is an error in syncing. Updated: If the contact group is modified.
   Last sync on	Auto-populates the date on which the group was last synchronized with Everbridge.

4. Click Submit.
5. To synchronize the group with the groups in Everbridge, click Sync Groups to Everbridge.
   Refresh the page to get the synchronized status of the group.

   If a group did not synchronize with Everbridge, then you get an error message.

6. To view the names of the group members that did not synchronize with Everbridge, click Group User Exceptions related list.

Example

There are five members in a group, out of which four members are already synced with Everbridge and existing as contacts. When you synchronize the group, a group is created in Everbridge with the four synced group members. However, the unsynchronized single member is logged as an exception displaying a message as to why the syncing failed.

You can synchronize this particular contact first and then the group with Everbridge.