--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Create and manage a recovery team # Create and manage a recovery team {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Create a recovery team in the Business Continuity Workspace, add users and groups, attach locations, and build parent-child relationships to organize your business continuity response structure. ## Before you begin Role required: sn_bcm.core_manager ## About this task Recovery teams are created and managed at a global level, so you can reuse the same recovery team across multiple recovery plans and crisis events. You can add individual users, system user groups, or a combination of both to a recovery team. You can associate one or more locations with it and build a hierarchy of parent and child recovery teams to model your organizational structure. Recovery teams are managed globally rather than being local to individual recovery plans, making the same team available across all BCM applications. ## Procedure 1. Navigate to WorkspacesBusiness Continuity WorkspaceRecovery teams in the List view. You can view the list of existing recovery teams as shown in the image. This same list of global recovery teams is also available by navigating to Business ContinuityGeneral AdministrationRecovery Teams. Opening a team from that list shows the recovery team record along with its Users, Groups, Parent recovery teams, and Child recovery teams related lists. For steps, see [Create a recovery team](https://www.servicenow.com/docs/tInUu2LAuU_hiO4YwpsE9w "Create a recovery team from the administration menu in the BCM classic Workspace. Add users and groups, attach locations, and build parent-child relationships to organize your business continuity response structure."). 2. To create and manage a recovery team, select New. 3. Enter a name and description for the recovery team. 4. Select the Active check box. This sets the recovery team status and marks the team as active. To mark a recovery team as inactive, clear the Active check box. Inactive recovery teams aren't displayed in the recovery team picker on a plan or in the recovery team type on the collaboration thread. 5. In the Locations field, add one or more locations to associate with the recovery team. 6. Select Save. The recovery team is saved, and the recovery team record with the Users, Groups, Parent recovery teams, and Child recovery teams tabs is displayed as shown in the example. 7. On the Users tab, select Add, search for and select one or more users from the list or filtered conditions, and select Add again to confirm the selection. The selected users are added as members of the recovery team. Note: The Department column on the Users tab reflects each member's department, helping you review and confirm team composition by department. 8. On the Groups tab, select Add, and select one or more system user groups from the list or filtered conditions, and select Add again to confirm the selection. All users who belong to a selected group are added as part of the recovery team. 9. On the Parent recovery teams tab, select New. The Create New Recovery team hierarchy form opens with the current recovery team already populated in the Child recovery team field. 1. Select a team in the Parent recovery team field and select Save. {#create-recovery-team__substeps_unm_lz4_3kc} 10. On the Child recovery teams tab, select New, select a team in the Child recovery team field, and select Save. If the selected team creates a duplicate or cyclic parent-child relationship, an error message is displayed and the record is not saved: Invalid recovery team hierarchy: "\" cannot be added as a child of "\" because it would create a cyclic dependency. The recovery team hierarchy also has a maximum depth, controlled by the sn_bcm.recovery_team.max_hierarchy_levels system property (default: 10 levels). If adding a parent or child team would exceed this limit, an error message is displayed and the record is not saved. For more information about this property, see [Properties installed with BCM](https://www.servicenow.com/docs/k0xkJ4RNgC9~lCVSD1QeLw "Properties are added with the activation of Business Continuity Management."). 11. Select Save. The recovery team is saved with its users, groups, and parent-child relationships. **Related concepts** * [Recovery teams, loss scenarios, and recovery tasks](https://www.servicenow.com/docs/xG3pDZmgAZ0jLH4VpxKEQQ "Business continuity planning workspace guides you to complete your business continuity plan. You can create a recovery team, define roles for the users, and direct the team to execute the plan. When you create a continuity plan for a department or a business unit, it is necessary to identify the loss scenarios to the business continuity plan.") * [Global recovery teams and collaboration threads](https://www.servicenow.com/docs/VLNEYI4hqohGGp~WBaRK7g "Recovery teams and collaboration help organizations coordinate business continuity responses using reusable teams and integrated communication.") **Related tasks** * [Create a recovery team](https://www.servicenow.com/docs/tInUu2LAuU_hiO4YwpsE9w "Create a recovery team from the administration menu in the BCM classic Workspace. Add users and groups, attach locations, and build parent-child relationships to organize your business continuity response structure.") * [Add associated plans and recovery teams](https://www.servicenow.com/docs/ryje60L_FVz4uO0IjPXZYQ "Add your business continuity associated plans and recovery teams to your business continuity plan. You can then view the details in BCM UIB Workspace.") * [Create a business continuity plan](https://www.servicenow.com/docs/P~6sPyQmu8yJj7xRfB81tA "Create a business continuity plan in ServiceNow Business Continuity Management.") *[\>]: and then