---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Using Digital resilience incident reporting

# Using Digital resilience incident reporting {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Beginning with the Yokohama release, users of the Operational Resilience Workspace can report Information and Communication Technology (ICT) related incidents to regulators using the Digital resilience incident reporting module. This module, integrated with Incident Management and Security Incident Response, creates or updates incident case task records whenever a major incident is created or updated in these applications. The report is generated in the specified format and shared with
regulators.

Regulatory bodies have established a streamlined framework for reporting ICT related incidents in a compliant format specified by the regulatory authorities. The Digital resilience incident reporting (DRIR) application is used to report critical Digital Resilience Incidents (DRIs) according to regulatory requirements. When critical incidents are reported through Incident Management and Security Incident Response applications, the corresponding reporting cases are generated in Digital resilience incident reporting.

The Digital Resilience Incident Reporting (DRIR) streamlines the case reporting process by creating assessments, assigning action tasks, determining reportability. It then generates the initial, intermediate, and final reports in the
format specified by regulators. Using DRIR verifies that critical incidents are properly documented, tracked, and reported to authorities within the required timelines for regulatory conformance.  
Note:  
The Digital resilience incident reporting application is licensed under the Integrated Risk Management (IRM) application family.

## Get started {#drir-module__section_fnd_d3y_b5b}

|-|-|
| [Explore Learn about Digital resilience incident reporting (DRIR)](https://www.servicenow.com/docs/VcLUyZQvQQCvMa6If8Ezsw "The Digital resilience incident reporting module in the Operational Resilience Workspace is used to log and report incidents data to the regulators.") | [Configure Configure the conditions for incident reporting](https://www.servicenow.com/docs/RN3eLbCJuQadHsL738147g "Digital Resilience Incident administrators can configure conditions in Workflow Studio to auto-trigger incident reporting in Digital resilience incident reporting.") |
| [Use Report incidents from other applications or manually](https://www.servicenow.com/docs/2juQyOuB4Kb6oFI~VGLwAA "This section details the steps that you can take to report major incidents in the Digital resilience incident reporting application. Assess whether any critical services are affected and classify the reported incident as a major incident if necessary. Notify regulators of major incidents, categorized by their severity and security ratings.") | [Reference Components installed with DRIR](https://www.servicenow.com/docs/Bxp2VDQcEY~3hPfgVScGRw "Reference topics provide additional information about the Digital resilience incident reporting application, including the associated tables and roles.") |
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## Additional resources {#drir-module__section_unp_p3q_tnb}

* [Ask or answer questions in the GRC community](https://community.servicenow.com/community/business-management/grc)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
* [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
* [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)
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