Approval Rule New Record form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Approval Rule New Record Form

    The Approval Rule New Record form is utilized to establish approval rules for policy records within ServiceNow. This form allows customers to configure various approval levels and conditions to streamline their approval processes effectively.

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    Key Features

    • Name: Designate a name for the approval rule.
    • Description: Provide a brief overview of the approval rule's purpose.
    • Active: Option to activate or deactivate the approval rule.
    • Source: Define the source table for the approval rule, with an option to add additional filtering conditions.
    • Approver Types: Choose from multiple approver types:
      • Specific Approvers: Select specific users or groups as approvers.
      • Approver from Source: Automatically select approvers based on user/group columns from the source table.
      • Dynamic Approvers: Apply static or advanced conditions to dynamically select approvers.
      • Scripted Approvers: Write a custom script to determine approvers, accessible only to users with developer roles.
    • Approval Required From: Specify one or more stakeholders whose approval is necessary.

    Key Outcomes

    Using the Approval Rule New Record form enables ServiceNow customers to customize their approval processes, ensuring that approvals are efficiently managed based on specific organizational needs. This setup enhances transparency and accountability in policy management, ultimately leading to improved workflow efficiency.

    Use the Approval Rule New Record form to create an approval rule for the approval level for a policy record.

    Table 1. Approval Rule form
    Field Description
    Name Name of the approval rule. For example, Approval rule 1.
    Description Brief description about the approval rule.
    Active Option to mark the approval rule record as active.
    Source Source table that the approval rule is applied to. Optionally, you can apply an additional condition on the source table. Select a field to filter the source records based on the Applies to table that is to be filled in the approval configuration.
    Additional condition Additional filter condition that can be applied on the source table.
    Query using field Field that connects the approving table and the source table.
    Approver type Type of approvers for the policy. See the following options for approver types.
    • Specific approvers: Select users as approvers by selecting Users, Group, or both.
    • Approver from source: Select approver from the source table. You can select a user column, group column, or both from which to read the approver.
    • Dynamic approvers: Select approvers dynamically from the approver table by applying static and/or advanced dynamic conditions. You can select a user column, group column, or both from which to read the approver.
    • Scripted approvers: Write a script to determine approvers. Variables users and groups are used in the script.
      Note:
      For security reasons, the Approver Configurator developers have read and write access to the Script field on the Approval Rule form. For more information on setting up the approval rules, see Set up an approval rule for the approval level.
    Approval required from One or more stakeholders from whom the approval is required.
    Approver type (Approvers selected for the record)
    Option 1: Specific approvers When the Approver type is Specific approvers, the approvers are as follows:
    • Users: User reference or list of approvers from the approver table.
    • Group: User group reference as approver from the approver table.
    Option 2: Approver from source When the Approver type is Approver from source, the approvers are as follows:
    • In the Approval required from field, the available options are:
      • All
      • Anyone
    • In the Approvers section, the available options are:
      • Approvers from
      • User field
      • Group field
    Option 3: Dynamic approvers When the Approver type is Dynamic approvers, the approvers are as follows:
    • In the Approval required from field, the available options are:
      • All
      • Anyone
    • In the Approvers section, the available options are:
      • Approvers from
      • Filter by
      • Advanced
      • User field
      • Group field
    Option 4: Scripted approvers When the Approver type is Scripted approvers, the approvers are as follows:
    • In the Approval required from field, the available options are:
      • All
      • Anyone
    • In the Scripted approvers section, the custom script for the approval configuration is displayed.
    Note:
    Only users with a developer role can modify the custom script.