--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # ServiceNow Otto for Integrated Risk Management (IRM) # ServiceNow Otto for Integrated Risk Management (IRM) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Integrated Risk Management (IRM) ServiceNow Otto for Integrated Risk Management (IRM) leverages generative AI to help you efficiently summarize issue records, identify potential risks, and review controls within your existing IRM workflows. This AI-driven plugin accelerates understanding of record contexts, reduces manual effort, and supports faster, more informed decision-making. Show full answer Show less ## Key Features * **Now Assist for IRM:** Provides generative AI capabilities specifically designed to enhance IRM processes. * **Agentic AI:** Enables AI agents to autonomously complete IRM-related tasks, improving operational efficiency. * **Configurable Access:** Feature availability depends on your ServiceNow license tier and geographic region, with some AI products and models subject to restrictions in regulated markets or specific data centers. ## Important Considerations * **AI Limitations:** As with all AI and machine learning applications, outputs may not always be accurate or fully appropriate for your specific use case. Human oversight and thorough testing are crucial, especially in high-impact areas such as healthcare, finance, legal, or security. * **Data Processing and Privacy:** Your data may be transferred from your ServiceNow instance to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, in accordance with ServiceNow's internal policies and compliance standards. * **Data Collection:** Inputs, outputs, and edits generated by the application are collected by ServiceNow to improve AI capabilities. Customers can opt out of data collection at any time. * **Compliance:** Usage must comply with ServiceNow's AI Acceptable Use Policy, which is subject to updates. ## Getting Started and Support * Configure the Now Assist for IRM application to enable AI features in your IRM workflows. * Access community resources, known error articles, and customer support for troubleshooting and assistance. * Monitor product tier entitlements and regional availability to understand which AI features are accessible in your environment. Use the ServiceNow Otto for Integrated Risk Management (IRM) plugin to summarize issue records, identify potential risks, and review controls using generative AI. It helps you quickly understand the context of records, reduce manual effort, and make faster, more informed decisions by delivering relevant insights directly within your existing workflows. ## Get started {#now-assist-for-irm__section_hht_hgl_5yb} |-|-|-| | [ExploreLearn more about Now Assist for IRM](https://www.servicenow.com/docs/JtkpDbMceI0WnFGfufWreA "With the ServiceNow Otto for Integrated Risk Management (IRM) application, you can use generative AI to support key IRM tasks such as summarizing issues, identifying risks, and reviewing controls. These capabilities are integrated into IRM records and help streamline how you work with issues, risks, controls, policy exceptions, and more.") | [ConfigureConfigure the Now Assist for IRM application to get started](https://www.servicenow.com/docs/dUXpivwkjLQGwuUGE180hA "If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.") | [Use IRM generative AIUse generative AI capabilities offered by Now Assist for IRM](https://www.servicenow.com/docs/kM9th9suiY2EVuM7lxsQ4w "Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.") | | | [Use agentic AIUse the Now Assist for Integrated Risk Management AI agents to complete tasks autonomously.](https://www.servicenow.com/docs/ok2d8UWfV5rpDrMaOEiVOw "Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.") | | [ ] {#now-assist-for-irm__table_iht_hgl_5yb} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-irm__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-irm__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-irm__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-irm__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-irm__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-irm__ul_oht_hgl_5yb} ## AI limitations {#now-assist-for-irm__section_w4v_wxm_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-irm__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-irm__section_x4v_wxm_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-irm__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-irm__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).