---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Recommendation contexts and templates

# Recommendation contexts and templates {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Recommendation contexts and templates

The Governance, Risk, and Compliance (GRC) recommendations framework in ServiceNow enables you to deliver AI-driven insights directly within the user interface.
These insights help users make informed decisions and take prompt actions by providing relevant suggestions tailored to their specific context and needs.
The framework revolves around two key components: recommendation contexts and recommendation templates.
Show full answer Show less  

## Key Features

* **Recommendation Contexts:** Define the information and conditions reflecting a user's preferences and situation. Contexts help adapt recommendations to be relevant, such as suggesting related citations, controls, policies, and control objectives in response to regulatory alerts.
* **Recommendation Templates:** Built upon a recommendation context, templates are used to train AI models with data sets to identify key business operations and recommend relevant records. Templates specify search criteria, AI search types, and related items display configurations.
* **GRC Administration:** Accessible via the GRC Administration menu, users with appropriate roles (snrecotemplate.recommendationconfigreader or snrecotemplate.recommendationconfigwriter) can view, create, or modify recommendation contexts and templates.
* **Extension Points:** The framework supports extension points that allow developers to extend or customize functionality without modifying the original application code, facilitating integration with custom applications.

## Practical Application for ServiceNow Customers

* Use the **Governance, Risk, and Compliance Recommendation Template plugin (app-grc-reco-template)** to capture and manage AI-driven recommendations visible to users in the interface.
* Start by creating a recommendation context that defines the relevant configuration for your users' scenarios.
* Build recommendation templates based on these contexts to train AI models, enabling them to suggest relevant records related to your key business operations such as regulatory change management, risk assessment, and compliance adherence.
* Configure the relationship section in templates to show related items clearly, enhancing user understanding and decision-making.
* Leverage extension points to customize or extend recommendation capabilities as needed without impacting core application stability.

## User Roles

Different user roles control access to recommendation contexts and templates:

* **Readers** (snrecotemplate.recommendationconfigreader) can view existing recommendation contexts.
* **Writers** (snrecotemplate.recommendationconfigwriter) can create and edit recommendation contexts and templates.

## Benefits

By implementing recommendation contexts and templates, ServiceNow customers can provide users with personalized, context-aware AI recommendations that improve operational efficiency, risk management, and compliance processes. This framework enhances decision-making and accelerates action-taking by embedding relevant insights directly within the GRC interface.  
By using the Governance, Risk, and Compliance recommendations framework, you can use recommendation contexts and templates to deliver AI-driven insights directly to your users within the user interface. With these insights, your users can make
informed decisions and take prompt actions.

## Recommendation context and template overview {#recommendation-contexts__section_nmr_5fq_jfc}

Use the Governance, Risk, and Compliance Recommendation Template plugin (app-grc-reco-template) so that you can capture, document, and submit the recommendations that your users see in the interface.

A recommendation context refers to the information and conditions that shape your user's preferences and needs. The recommendation framework provides a user with relevant suggestions by adapting the recommendation to the
user's situation.

With the Governance, Risk, and Compliance recommendation contexts framework, you can create a recommendation context to define a configuration to build a template for recommending relevant records. You can also create a recommendation
template to train the AI models with a data set for identifying your key business operations. Before you can create a recommendation template, you must have a recommendation context.

For more information about creating a recommendation context, see [Create a recommendation context](https://www.servicenow.com/docs/gfaxahMP3X7dW0S_U1O88Q "Create a recommendation context to define a configuration that builds a template for recommending relevant records.").

For more information about creating a recommendation template, see [Create a recommendation template](https://www.servicenow.com/docs/Pb49L1MWyzFsQSaDCFpyGQ "Create a recommendation template to train the AI models with a data set for identifying your key business operations. Key business operations include managing regulatory changes, assessing risks, and adhering to compliance guidelines.").

## GRC Administration menu {#recommendation-contexts__section_t2y_sgq_jfc}

Users with the sn_reco_template.recommendation_config_reader role can read the recommendation contexts from the GRC Administration menu while users with the sn_reco_template.recommendation_config_writer can create or edit the
recommendation contexts.  
Navigate to AllGRC AdministrationRecommendation contexts to see the list of available recommendation contexts. The `Suggest business operations affected by regulatory alert` recommendation context (the base recommendation context) suggests recommendations for the following for a regulatory alert:

* Citations
* Control objectives
* Controls
* Policies

{#recommendation-contexts__ul_ipj_3dp_4gc}For more information about the user roles that can access this menu item, see [User roles for recommendation contexts](https://www.servicenow.com/docs/B0xQQxxvJbOXRNqjBQ1udQ "Users with different roles can read, create, or edit recommendation contexts for a regulatory alert.").

The following example shows the GRC Administration menu.  
Figure 1. GRC Administration menu

You can select an item that fits the context to build a template for recommending relevant records. You can use the existing configurations as is or update them. You can also select the AI search type that matches a user's
needs for recommending relevant items that are based on the context and criteria. In addition, you can configure the relationship section that displays the related items for each recommendation and specifies their titles.
For more information, see [Create a recommendation template](https://www.servicenow.com/docs/Pb49L1MWyzFsQSaDCFpyGQ "Create a recommendation template to train the AI models with a data set for identifying your key business operations. Key business operations include managing regulatory changes, assessing risks, and adhering to compliance guidelines.").

## Extension points {#recommendation-contexts__section_oxz_tmq_jfc}

Recommendation contexts use extension points to extend the functionality of an application without altering the original application code. Your developers can use pre-existing extension points or can add extension points for
custom applications. For more information about extension points, see [Extension points](https://www.servicenow.com/docs/7zbATJwSOW5pt~~RobGbOg "Use extension points to extend the functionality of an application without altering the original application code. Recommendation contexts use extension points to enable additional functionality while configuring the recommendation contexts or templates.").
* **[User roles for recommendation contexts](https://www.servicenow.com/docs/B0xQQxxvJbOXRNqjBQ1udQ)**   
  Users with different roles can read, create, or edit recommendation contexts for a regulatory alert.
* **[Extension points](https://www.servicenow.com/docs/7zbATJwSOW5pt~~RobGbOg)**   
  Use extension points to extend the functionality of an application without altering the original application code. Recommendation contexts use extension points to enable additional functionality while configuring the recommendation contexts or templates.
* **[Create a recommendation context](https://www.servicenow.com/docs/gfaxahMP3X7dW0S_U1O88Q)**   
  Create a recommendation context to define a configuration that builds a template for recommending relevant records.
* **[Create a recommendation template](https://www.servicenow.com/docs/Pb49L1MWyzFsQSaDCFpyGQ)**   
  Create a recommendation template to train the AI models with a data set for identifying your key business operations. Key business operations include managing regulatory changes, assessing risks, and adhering to compliance guidelines.

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