---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Use generative AI skills

# Using ServiceNow Otto for Integrated Risk Management (IRM) skills {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Modify the instructions for ServiceNow Otto for IRM skills {#using-now-assist-for-irm-to-summarize-issues__section_qyt_2s2_22c}

Starting with the Australia Patch 3 release, users who have ServiceNow Otto for IRM installed can use the skills powered by ServiceNow Otto for IRM.

To modify the prompts for the skills, follow the steps that are mentioned in [KB1806035](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1806035).