Issue management in the Risk Workspace
The issues landing page in the Risk Workspace provides logged-in managers and users with all the information they need to manage issues on a single page. The landing page features actionable insights, quick action buttons, filters, and access to open issue triages.
The issues landing page is available in the following workspaces:
- Compliance Workspace
- Audit Workspace
- Privacy Workspace
- Risk Workspace
Open the Issues overview landing page
On each of the listed workspaces, you can access the issues by selecting the Issue overview icon (
).
Sections of the Issues overview landing page
| Overview | |
| Issues | This chart shows issues broken down by state, issue type, issue rating, or priority. The number of overdue issues and issues due in seven days are also shown. |
| Overdue issues | This aging chart shows issues overdue by different ranges of time. For example, you can determine, at a glance, issues that are between 61 and 90 days overdue. The chart can be filtered by priority and issue rating. |
| Issue triaging | This chart shows issue triages by state, issue type, or priority. It can aid issue managers identify how issues are being triaged and prioritized. |
| Issue triage aging by priority | This aging chart provides an overview of how long issues have been open. |
| Tracking | |
| Remediation tasks | This widget shows the status of open and overdue remediation tasks associated with issues. |
| Evidence request for issues | This widget shows the number evidence requests that have been opened for issues. |
| Performance | |
| Issue opened vs. confirmed vs. closed | This chart shows trend data for open, confirmed, and closed issues over time. |
| My issues | |
| Issues | The section shows issues assigned to the logged-in user that can be reviewed, re-assigned, assigned for remediation, and that are overdue. |
| Triage issues | The section shows triage issues assigned to the logged-in user that can re-assigned and reviewed. |
| My group's issues | |
| Issues | The section shows issues assigned to member of the logged-in user's group. |
| Triage issues | The section shows triage issues assigned to the logged-in user's group. |
| Watching | |
| Triage issues | This section shows the number of triage issues for which the logged-in user is on the watch list. |
| Remediation tasks | This section shows the number of remediation tasks for which the logged-in user is on the watch list. |