Process pending Risk acceptance tasks with the GRC Mobile application
Release version: Australia
Updated April 30, 2026
2 minutes to read
Process pending approval requests for Risk Management acceptance tasks that
are submitted to you.
Before you begin
Role required: GRC risk manager (sn_risk.manager)
About this task
Approve or reject a pending request from the list of records. Alternatively, view the
details of the record or add a work note prior to processing the request. Time to
complete this task: 5-10 minutes.
Procedure
If you are not logged in to your ServiceNow AI Platform instance on
your mobile device, for more information see Log in to the GRC Mobile application.
With the Risk landing screen displayed, tap Risk Acceptance
Tasks.
If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had
displayed.
The Risk Acceptance Tasks screen is displayed with a list of records.
Optional: If you want to reduce the number of records that are displayed on the screen,
see Filter records with the GRC Mobile application to
search for records that match specific search criteria.
Filtering records on screens in the mobile app works like filtering with a
condition builder on the ServiceNow AI Platform. Setting filters can reduce the number
of records that are displayed on screens.
To approve or reject a request directly from the list, with the Risk Acceptance
Tasks screen displayed, swipe left on a record to open the menu.
On the menu that is displayed, choose one to continue.
Option
Description
Approve
In the Comments field, enter comments. Comments are optional for approvals. Tap the Send icon () or Submit to save and submit your changes.
Reject
In the Comments field, enter comments. Comments are required for rejections. Tap the Send icon () or Submit to save and submit your changes.
Alternatively, with the Risk Acceptance Tasks screen displayed, follow these
steps to view more details or add a work note to a record on the list.
With the Risk Acceptance Task screen displayed, tap the record to open
it.
To view more details, on the record that is displayed, tap Approval
for to view the Risk Acceptance Task.
Tap the task record that is displayed to open it.
On the record that is displayed, choose one from the following table to continue.
Option
Description
Details tab
With the Details tab selected, to approve or reject the request, at the top left of the screen, tap the back arrow icontwo times to navigate back to the Risk Acceptance Task record. With the Risk Acceptance Task screen displayed, tap the menu icon () to approve or reject the request. Follow the steps described in the preceding table.
Activity Stream tab
With the Activity Stream tab selected, follow these steps.
View the work notes and additional comments. To add a work note or attach a file, tap the plus icon ().
Navigate back to the Risk Acceptance Task record as described in the preceding option and tap the menu icon () to approve or reject the request.
Tap a screen icon at the bottom of the screen.
On the bottom of the screen, choose one to continue.
Tap the Risk icon to return the landing screen.
If displayed, tap an icon to open another ServiceNow® mobile app.
Tap More:
Tap Notification to view notifications from the ServiceNow AI Platform and the GRC Mobile application.
Tap More followed by Settings. Tap Log out to log out of the current instance.
) or Submit to save and submit your changes. 
) to approve or reject the request. Follow the steps described in the preceding table.
).