Approve, reject, or delete a business process

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If a new business process has identified approvers, then the approvers must review and approve the process before it can be published. The approvers can also reject or delete the process as necessary.

    Before you begin

    Role required: business_process_manager

    Procedure

    1. Navigate to Service Desk > My Approvals.
    2. Open the record that you want to approve.
    3. In the State field, select one of the following options:
      • Not Yet Requested
      • Requested
      • Approved
      • Rejected
      • Canceled
      • No Longer Required
    4. In the Comments field, enter your comments as required.
      If the reviewer rejects the record, then the reviewer must enter comments.
    5. Select one of the following options.
      OptionDescription
      Approve Approve the business process. If you select this option, the business process is published.
      Reject Reject the business process. If you select this option, the business process moves back to the Draft state.
      Delete Delete the business process.