Scheduling auto-update of related assets
Summarize
Summary of Scheduling Auto-Update of Related Assets
The Scheduling Auto-Update of Related Assets feature within the BCM application allows administrators to automatically update related assets in business continuity plans based on the data and relationships retrieved from the CMDB. Notifications regarding these updates can be sent to plan owners, ensuring they are informed of any changes.
Show less
Key Features
- Auto-Update Configuration: Administrators can configure the Planning dependency update module to enable auto-updates and notifications. This is a one-time setup that ensures ongoing synchronization of asset dependencies.
- Scheduled Jobs: The Update BCP dependencies snapshot job runs at regular intervals to check for changes in asset relationships and updates planning records accordingly. This job can be activated by system administrators.
- Manual Updates: Users can manually trigger updates to planning dependencies using the Update dependencies UI action, providing flexibility outside the scheduled jobs.
- Snapshot Records: Each update creates a snapshot record capturing changes, which can be reviewed in the Pending updates module within the Business Continuity Workspace.
- Data Relationships Framework: This framework supports fetching related assets, enhancing the efficiency of updating dependencies in plans.
Key Outcomes
By implementing the auto-update feature, ServiceNow customers can ensure that their business continuity plans remain current and accurately reflect asset relationships. This leads to improved planning accuracy, timely notifications about dependency changes, and streamlined workflows in managing business continuity efforts. Additionally, the ability to manually update dependencies ensures that any urgent changes can be addressed promptly.
You can schedule an auto-update of the related assets in the plans based on the source data and relationships in the CMDB. You can receive an email notification with details of the plan dependency updates from the BCM application. Dependencies are fetched from different sources such as BIA upstream dependency, BIA downstream dependencies, and CMDB.
Scheduling an auto-update of the related assets
The BCM administrators can schedule an auto-update of the related assets in the plans in the Planning dependency update configuration module, based on the source data and relationships in the CMDB. You can access the auto-update configuration module by navigating to .
The Planning dependency update configuration module is shown in the example.
When the BCM administrators select the Auto-update dependencies option, the BCM application schedules an auto-update of the related assets in the plans. Similarly, when the Send notification option is selected, the BCM application sends automated emails to the plan owners about the dependency updates.
Setting up the Planning dependency update configuration module is a one-time activity. Once the sources are configured in the Planning dependency update configuration module, the updates are synchronized in the plan.
For more information on setting up the Planning dependency update configuration module, see Configuring planning dependency updates.
Using the updated dependencies with the Xanadu release
Beginning with the Xanadu release, you can use the updated dependencies from the latest BIA record to conduct a dependency assessment on an asset. Information from the columns labeled Related item BIA, Related item Recovery Time Objective (RTO), Related item Recovery Point Objective (RPO), and Related item Recovery Tier is used to ascertain the required recovery timeframe and data backup needs, which are then displayed in the Required Recovery Timeframe and Required Data Backup columns of the BIA record.
For more information on the source BIA records option in the Dependency configuration modules, see Set up Planning dependency update configuration.
Roles associated with the auto-update of the related assets in the plans
- The BCM program managers, BCM planners, and BCM managers can update the related assets in the plans.
- BCM administrators can configure the Planning dependency update configuration module.
Using the scheduled job to auto-update the dependencies
The Update BCP dependencies snapshot scheduled job is shipped as part of the base system. It runs at regular intervals and fetches the updated related assets in the plans. The scheduled job is shown in the example.
The scheduled job is not marked as Active by default. To run the scheduled job at regular intervals, the system administrators can select the Active option and select Execute now to set up a schedule. The scheduled job then runs at regular intervals, scans the plan records for the changes, and fetches the updated related assets for the planning records. It creates a snapshot record for each planning record update.
The scheduled job processes a workflow to check for the changes in the relationships and save the dependency updates automatically as shown in the example.
- The scheduled job runs weekly, checks the related assets configuration for each planning record, and fetches the related assets from the sources defined in the Sources tab of the Planning dependency update configuration module.
- The scheduled job refers to the filter condition that is set in the configuration (Planning dependency update configuration module). If the condition matches the planning record, the scheduled job fetches and stores the related assets for the plan in the snapshot record, according to the sources defined in the configuration. If the filter condition does not match the planning record, the application skips the record.
- When the Send notification option is set to True in the Planning dependency update configuration module, the users of the planning record set in the configuration are notified about the updated related assets through the scheduled job.
- When the Auto-update dependencies option is set to True in the Planning dependency update configuration module, the scheduled job automatically applies the Plan dependency snapshot to the planning record.
- As the final step, the scheduled job updates the planning record according to the fields to be updated in the configuration.
Updating the dependencies manually
As the BCM application user, you can update the plan dependencies instantaneously by using the Update dependencies UI action. In this way, you can update the dependencies manually before the scheduled job runs as per the weekly schedule. The dependencies are then updated in the sources and a snapshot record of the planning record update is created.
See the workflow for using the Update dependencies UI action and updating the planning dependencies manually:
- The BCM planner navigates to the planning record. The application fetches the dependencies of the primary scope assets defined in the plan.
- The BCM planner selects the Update dependencies UI action.
-
If the snapshot record exists for the update, the BCM planner applies the planning dependencies through the snapshot and updates the plan according to the Fields to be updated in the configuration. The plan workflow then continues for the next steps such as requesting review and approval.
If the snapshot record does not exist for the update, the BCM planner checks if the planning record matches any configuration filter:- If the planning record matches any configuration filter, the application gets the dependencies in real time according to the sources in the configuration. Then, the BCM planner updates the planning record according to the Fields to be updated in the configuration. The plan workflow then continues for the next steps.
- If the planning record does not match the configuration filter, the plan workflow then continues for the next steps.
For more information on updating the planning dependencies manually, see Update the planning dependencies.
Snapshot record of the plan
When the scheduled job runs at set intervals, it creates a snapshot record of each plan update in the application. The snapshot record contains the delta of the changes in the configuration such as new, updated, and deleted assets for the plan. The snapshot records are listed in the Pending updates module in the Planning list view in the Business Continuity Workspace. A snapshot record is shown in the example.
When a snapshot record gets created, the application displays a UI message to inform the users about the planning dependency updates. The BCM application stores one active snapshot for a plan at a time. The snapshots that are in the Completed state and that have not been updated in six months are removed from the application automatically.
If the planning record does not have any changes in the dependencies, then a snapshot record is not created for that planning record.
Data Relationships Framework
When you create a business continuity plan, you must update the related assets in the plans. Beginning with the Australia release, the Data Relationships Framework (com.sn_app_grc_relationship_config) application supports the BCM application with the underlying framework to fetch the related assets in the plans. The Data Relationships Framework application is installed with the BCM application by default.
For more information on the Data Relationships Framework, see Data Relationships Framework.