Emergency notifications in Everbridge
Summarize
Summary of Emergency Notifications in Everbridge
The integration of Crisis Management in the Business Continuity Management (BCM) application with Everbridge enables the sending of emergency notifications to individuals or groups, alerting them to impending emergencies. This system supports both one-way notifications and two-way communication through established delivery channels, enhancing crisis response coordination.
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Key Features
- Emergency Notifications: Send notifications about critical events to stakeholders, facilitating effective communication and response.
- Delivery Channels: Utilize imported delivery channels from Everbridge that are essential for sending notifications and creating contacts.
- Monitoring Activities: Track all notification activities within the Business Continuity Workspace from the Draft to the Complete state in Everbridge.
- Notification Summary: View details such as sent contacts, unreachable contacts, acknowledgments, and pending responses in the notification form.
Key Outcomes
When an emergency notification is dispatched, an incident is created in Everbridge, ensuring that notifications reach the appropriate contacts and groups. The system allows monitoring of response metrics, including the number of acknowledgments and unreachable contacts. If notifications fail to reach many contacts, a secondary notification can be sent, improving communication with key teams, such as managers.
For detailed administrative procedures related to the integration, refer to the setup documentation for Everbridge notifications.
You can integrate Crisis Management in the BCM application with Everbridge notifications system. You can then send an emergency notification to an individual or a group of people alerting them of an impending emergency. It provides a one-way notification and two-way communication through properly established delivery channels.
Crisis Management in Business Continuity Management application uses Everbridge to direct certain crisis response activities. This integration helps to send notifications about critical events to stakeholders and coordinates responses from them in an effective two-way delivery channel.
To send a notification, you need correct contacts, groups, and delivery channels. Delivery channels are created and stored in Everbridge and you have to import those delivery channels for your particular organization ID. These delivery channels are used for sending notifications and contact creation.
Process for sending the emergency notifications
You can send an event notification that triggers a complete workflow of the activities from the Draft to the Complete state in Everbridge. You can monitor all activities from Business Continuity Workspace.
When you send an emergency notification from the Business Continuity Workspace, the action creates an incident and a notification for the incident in Everbridge to be sent to the right contacts and groups.
The emergency notifications for an event are displayed on the Emergency notifications tab for the event. You can view the details of the emergency notification such as the notification state, start date, end date, and so on as shown in the example.
The emergency notification form is shown in the example.
Summary of the notification sent to contacts
The Summary section in the notification form displays a list of the contacts and groups to whom the notification was sent and their responses are also recorded. It also displays the number of contacts who could not be reached, the number of contacts who acknowledged the notification, and the number of pending acknowledgments. This information is retrieved from Everbridge and it is displayed in your Business Continuity Workspace as shown in the example.
The Summary section in the notification form contains details:
- Sent to
- Number of contacts to whom the notification was sent.
- Unreachable
- Number of contacts to whom notification was not sent.
- Acknowledged
- Number of contacts who acknowledged the receipt of notification.
- Pending acknowledgment
- Number of contacts who did not acknowledge the receipt of notification.
- Late acknowledgment
- Number of contacts who confirmed the receipt of notification after the notification duration had elapsed.
If there are many contacts to whom the notification could not be delivered, then you can create another notification for the same crisis event. This time, you can send it to a team of managers, as the previous notification did not reach many contacts.
Administrative tasks for integrating Crisis Management with Everbridge
For information on the administrative tasks for integrating Crisis Management with Everbridge notifications system, see Setup for Everbridge notifications.