---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

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---

# Creating or adding an issue

# Creating or adding an issue {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can associate an issue with multiple objects such as controls, control objectives, risks, and so on in Operational Resilience Workspace. You can add an existing issue or create an issue for a business service or a scenario analysis in the Operational Resilience application.

Issues are used to capture the current problems or gaps that have been observed in the
application environment. You can also track a plan of action to remediate the gaps.

With the new issue architecture, you can associate an existing issue with the controls or
risks. You can also create an issue and specify one or multiple controls, control
objectives, risks, risk statements, or citations that are impacted by the issue.  
In Operational Resilience, you can add an existing issue or create an issue for a given business service or a scenario analysis. A sample Issues tab for a business service is shown in the following example.Figure 1. Sample Issues tab for a business service  
When you select New on the Issues tab to create an issue for a business service or a scenario analysis, the Create New Issue form is displayed as shown in the following example.Figure 2. Create Issue form

For the descriptions of the field values on the Create New Issue form, see [Create Issue form](https://www.servicenow.com/docs/c3dyF06EFZNNXPLdyFYJoA "Use the Create Issue form in Operational Resilience Workspace to add an issue to a business service or a scenario analysis.").