--- sourceDocument: Brazil Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Enhancing event task management with Hierarchical view # Enhancing event task management with Hierarchical view {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enhancing event task management with Hierarchical view The Hierarchical view for event tasks in ServiceNow has been enhanced to improve task management through a Gantt chart interface. This upgraded view displays task dependencies, color-coded task states, and planned start and end dates, enabling more effective planning and tracking of event tasks. Show full answer Show less ## Key Features * **Dependency Management:** View, create, and delete dependencies between tasks directly within the Gantt chart. Dragging from one task to another establishes dependencies, which automatically update planned start times of affected tasks. Cyclic dependencies are prevented to maintain project integrity. * **Sorted Plans:** Activated plans are sorted by their planned start dates, providing a clear chronological order for task execution. * **Color-Coded Task States:** Tasks are visually distinguished by colors representing their states: * Green for all closed states * Red for closed failed states * Grey for hold and pending states * Blue for open tasks * Yellow for tasks in progress * **Interactive Gantt Chart:** Users can adjust the chart size and toggle between viewing planned and actual start/end dates to monitor project progress accurately. * **Detailed Dependency Information:** Selecting dependencies opens a modal with details about dependent tasks and their states, improving clarity of task relationships. * **Enhanced Timeline Calculation:** Planned start and end dates for tasks are calculated based on dependencies, ensuring timelines adjust dynamically as dependencies change. ## Practical Benefits for ServiceNow Customers * Streamlines event task management by enabling direct manipulation of task relationships within a single interface. * Improves visibility into task status and dependencies, facilitating better coordination and risk management. * Allows easy identification of bottlenecks or delays through color-coded states and date tracking. * Supports project tracking by providing the ability to compare planned versus actual timelines, enhancing accuracy in reporting and decision-making. The Hierarchical view for event tasks has been enhanced with several key features. It now displays dependencies between tasks, and shows color-coded states with planned start and end dates. Dependencies can be updated directly through the Hierarchical view (Gantt chart), streamlining event task management. ## Sorting plans {#managing-enhanced-hierarchical-view-in-event-tasks__section_txd_pzy_ghc} In the Hierarchical view, activated plans are now sorted by their start date. The example shows an event task with activated plan, its start date, end date, state, and so on. The start date for the plan shown in the example is 18th. The plans are displayed in sorted order. The example shows the next plan having a start date of the 20th. Color-coded plans offer a visually organized view. ## Managing task dependencies in Hierarchical view (Gantt chart) {#managing-enhanced-hierarchical-view-in-event-tasks__section_vql_yzy_ghc} To manage task dependencies, you can select View dependencies in the Dependencies column. This enhancement enables you to view the dependencies between tasks, including the state of the dependent plan and other relevant details. After selecting View dependencies, a modal view displays the dependency details. The details include the dependent task (for example, RT3 is dependent on RT2), its dependency (RT2), and the state of the dependent plan (activated). This display provides a clear understanding of task relationships and their current status. You can visualize and manage task dependencies directly in the Gantt view. All dependencies are clearly displayed, enabling you to understand task relationships at a glance. To delete a dependency, select the link between tasks and press the Backspace or Delete key on the keyboard. To create a new dependency, drag from the end of one task to the start of another task and add a link. This action establishes a dependency between the two tasks, enabling you to manage their relationship effectively. When a dependency changes, all affected tasks' planned start times are updated accordingly. You can create multiple links between tasks as needed, enabling flexible dependency management directly within the Gantt chart. However, you cannot create a cyclic dependency. For example, making Task 2 dependent on Task 1 when Task 1 is already dependent on Task 2 results in an error. The system prevents such configurations to maintain a valid and manageable project structure. ## Color-coded bars {#managing-enhanced-hierarchical-view-in-event-tasks__section_of4_51z_ghc} The bars in the chart are color-coded. Selecting the legends reveals the color conventions for different task states, such as Closed complete, Closed duplicate, Closed incomplete, and others. This color-coding system helps to identify the status of tasks quickly. The task states are represented by these color codes: * Green: All "Closed" states * Red: "Closed failed" states * Grey: "Hold" and "Pending" states, indicating a waiting or paused status * Blue: "Open" state, signifying that a task is open and ready for action * Yellow: "Working progress" state, indicating that a task is in progress {#managing-enhanced-hierarchical-view-in-event-tasks__ul_h4k_y3z_ghc}This color-coding system provides a clear visual representation of task statuses, making it easier to track progress and identify areas that require attention. In the Gantt view, tasks are color-coded based on their status: yellow for "work in progress" and blue for "open" tasks. Hovering over a task bar displays additional information, including the task state, plan start and end dates, and assignment details if applicable. The Planned start and Planned end dates are also introduced at the activated plan level, which are calculated based on the associated event tasks. It's shown that the planned start date is 18th and the planned end date is 21st. In the example, the first event task begins on the 18th and concludes on the 21st. Since the second task is dependent on the first, it starts on the 21st and ends on the 24th. This dependency-based timeline calculation applies to all subsequent tasks. The Gantt chart is interactive, enabling you to adjust its size. Selecting Show more on any activated plan enables you to view detailed information, including completed plans. You can view the actual start and end dates in the Gantt chart. To view the dates, select the toggle and the chart gets updated to display the actual dates, providing an accurate representation of the progress of the project. You can toggle between viewing planned dates and actual dates using the switch button, enabling for easy comparison and tracking the progress of the project.