Task page and List view

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Task page and List view

    The Task page in the Operational Resilience Workspace centralizes your operational resilience tasks into a single view, allowing you to track and update tasks assigned to you, your group, or those on your watchlist. It simplifies task management by organizing tasks into distinct tabs and enabling direct updates from the dashboard. The List view complements this by allowing configuration and detailed analysis of business services related to operational resilience.

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    Key Features

    • Tasks page tabs:
      • My pending tasks: Shows tasks assigned to you that require action, filtered by states such as Draft/New, In progress, Needs approval/review, Overdue, and Pending response.
      • My items: Lists tasks assigned to the signed-in user, for example, the Operational Resilience Manager.
      • Watchlist: Displays tasks you are monitoring, with notifications on approvals or completions.
    • Task visibility: Only in-progress tasks appear in these tabs; closed or canceled tasks must be viewed on their respective forms.
    • Role-based data display: Task visibility and data are tailored based on user roles.
    • Customization: Operational Resilience administrators can customize the Tasks page by accessing the Tasks Page Configuration via the GRC Landing Page Configurations.
    • Recommendations: Operational Resilience managers and users receive task recommendations on the landing page.
    • List view capabilities: Enables setup of business services, importance and impact tolerance analysis, scenario analysis via simulation, and generation of self-attestation reports.

    Practical Benefits for ServiceNow Customers

    • Streamlines management of operational resilience tasks in a consolidated workspace.
    • Facilitates timely action on pending tasks with clear filtering options and notifications.
    • Supports role-based access and customization to meet organizational needs.
    • Empowers users to perform comprehensive business service assessments and certifications directly within the workspace.
    • Improves visibility into task status and progress to enhance operational resilience governance.

    The Tasks page in Operational Resilience Workspace provides a single-pane view of your pending tasks, your group's tasks, and the tasks that are on your watchlist. You can also update the tasks directly from the dashboard. On the List page, you can configure your operational resilience tasks.

    Tabs in the Tasks page

    The Tasks page in Operational Resilience Workspace displays the following tabs:
    • My pending tasks
    • My items
    • Watchlist
    A sample Tasks page for a logged-in user is shown in the following example.
    Figure 1. Tasks page
    Tasks page.

    My pending tasks

    The My pending tasks tab displays an overview of the pending tasks that are assigned to you and the tasks that require an action from you.
    Note:
    The data displayed in the Tasks page is based on the roles of the users.
    The My pending tasks tab displays your pending tasks in different states. You can filter your pending tasks by using the following types of the states:
    • All
    • Draft/New
    • In progress
    • Needs my approval
    • Needs my review
    • Overdue
    • Pending response
    The following example shows the pending tasks for the signed-in user.
    Figure 2. My pending tasks
    My pending tasks.

    My items

    The My items tab displays a list of the tasks that are assigned to the signed-in user, such as the Operational Resilience Manager as shown in the following example.
    Figure 3. My items
    My items.

    Watchlist

    The Watchlist tab displays a list of the tasks that are on your watchlist. When a task is approved or completed, you receive a notification on the tab. The following example shows the updates on the assessments tasks that are on the signed-in user's watchlist.
    Figure 4. My watchlist
    My watchlist.
    Note:
    On the My pending tasks, My items, and Watchlist tabs, you can only view the records that are in-progress. On the My pending tasks, My items, and Watchlist tabs, the closed and canceled records aren’t displayed. In Operational Resilience Workspace, you can view the closed and canceled records on their respective forms.

    If you have the Operational Resilience administrator role, you can customize Operational Resilience Workspace by updating the Tasks page configurations. To update the Tasks page configurations, you can navigate to All > GRC Landing Page Configurations > Tasks Page Configuration in your instance.

    If you have the Operational Resilience manager or Operational Resilience user roles, you can also get relevant recommendations on your resilience tasks on the landing page.

    To view more information on the Tasks Page Configuration, see Update the Tasks Page Configuration record.

    List view in Operational Resilience Workspace

    From the List view, you can set up a business service, analyze its importance and impact tolerance, perform a scenario analysis, and generate a self-attestation report.

    For more information on setting up a business service in Operational Resilience Workspace, see Data setup for business services.

    For more information on analyzing the importance and impact tolerance of a business service in Operational Resilience Workspace, see Performing Importance and impact tolerance assessment.

    For more information on performing a scenario analysis in Operational Resilience Workspace, see scenario-analysis-in-ws.html.

    For more information on self-attesting your business services in Operational Resilience Workspace, see Certifying services using self-attestation.