Plan overview scorecards for plan usage details
Summarize
Summary of Plan Overview Scorecards for Plan Usage Details
The Overview tab provides insights into the plan, detailing the exercises and actual events that utilize it, as well as the effectiveness in asset recovery during loss scenarios.
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Key Features
- Plan Usage and Results: Displays crisis and exercise events associated with the plan, including total, ongoing, and last event dates.
- Exercise Results: A color-coded donut chart presents the success status of completed exercises (successful, unsuccessful, and successful with issues).
- Plan Details: Includes information on identified assets, with minimum Recovery Point Objective (RPO) and Recovery Time Objective (RTO) values shown.
- Recovery Teams: A scorecard outlines responsibilities, indicating assigned and unassigned recovery roles for groups or individuals.
- Documentation: Displays the total count of documentation sections, with status breakdowns of updated, complete, and pending sections.
- Recovery Tasks: Indicates groups and owners assigned to recovery activities, highlighting both assigned and unassigned tasks.
- Dependencies by Loss Scenario: A donut chart shows asset coverage by strategy, clarifying which assets have strategies and the potential for multiple assets under a single strategy.
Key Outcomes
By utilizing the plan overview scorecards, ServiceNow customers can effectively track and manage crisis and exercise events, ensure proper documentation, and enhance recovery team readiness. This leads to improved asset recovery strategies and streamlined incident responses during critical situations.
The Overview tab gives you the details of the plan and the exercise and actual events that use the plan. It also indicates how successful the plan was in recovering the assets in a loss scenario.
Plan usage and results
The Plan Usage and Results section shows the details of the crisis and exercise events that use the current plan that you are viewing.
- Related Crisis Events
- Total Crisis Events: The total number of crisis events that use the current plan.
- Ongoing Crisis Events: The number of crisis events that are currently in progress.
- Last Crisis Event Date: The actual end date and time of the last crisis event that happened.
Figure 1. Related crisis events - Related Exercises
- Total Exercises: The total number of exercises that use the current plan.
- Ongoing Exercises: The number of exercise events that are currently in progress.
- Last Exercise Date: The actual end date and time of the last completed exercise event.
- Last Exercise Result: Indicates whether the last completed exercise event was successful or not.
Figure 2. Related exercises - Exercise Results
- The color-coded donut indicates the number of completed exercise events that were
successful, unsuccessful, and successful with issues.
Figure 3. Exercise results
Plan details
- Scope
Displays all the assets identified in the plan as Total. Out of all the RPO and RTO that a primary element supports, the minimum value of RPO and RTO is displayed.
Figure 4. Plan assets scorecard 
- Recovery Teams
The scorecard helps you to identify teams and individuals with clear guidelines of responsibilities to act at the time of a crisis. The assigned score indicates that a recovery role of a plan has been assigned to a group or a user. The unassigned score indicates that the recovery role is not assigned to any group or user.
Figure 5. Recovery teams scorecard 
- Documentation
Displays the total number of documentation sections that are attached to the plan. The breakdown shows the status of the documentation sections that are updated according to the plan and in Complete state. The Pending state indicates the documentation sections that are still under edit.
Figure 6. Documentation scorecard 
- Recovery Tasks
The recovery tasks scorecard indicates a group and an owner for the group, identified to carry out the activities of the plan during the recovery process. Out of the total number of activities identified for the plan, the assigned score indicates the number of activities for which groups have been assigned. Unassigned score indicates plan activities for which groups have not been assigned.
Figure 7. Recovery Tasks scorecard 
- Dependencies by Loss scenario
- The donut chart shows the assets covered by a strategy, and uses colors to indicate whether
the asset has a strategy or not. A loss scenario plan must have at least one strategy for an
asset. However, you can also have a single strategy covering multiple assets.
Figure 8. Dependencies by loss scenarios