Acknowledge a policy

After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been defined, you can submit the request to the audience.

• Set up a policy acknowledgement campaign
  A policy campaign is the record used to prepare for a policy acknowledgement request. It defines the audience who must provide an acknowledgement that a particular policy is in compliance. A policy campaign is requested only if the compliance user decides it is needed.
• Submit an acknowledgement request
  After you have created an acknowledgement campaign, you can submit the acknowledgement request to the defined audience.
• Respond to an acknowledgement request
  After you have been identified as a member of an audience to provide a policy acknowledgement, you must open and review the record, and then acknowledge it.
• Work with acknowledgements using the Service Portal
  After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.