Work with acknowledgements using the Service Portal

After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

Before you begin

Role required: sn_grc.business_user, sn_grc.business_user_lite, sn_grc_emp_user.grc_employee

Procedure

1. Navigate to the ServiceNow Service Portal.
2. In the header bar, navigate to GRC > My Policy Acknowledgements.

   All pending policy acknowledgement requests assigned to you appear.

3. To view details of the request, click View.

   

   Note:

   The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.

   Option	Description
   If the policy is in compliance	Click Accept.
   If the policy is not in compliance and you are allowed to decline the request	Click Decline.
   If you do not want to respond, and you want to opt out	Click Request Exception.