---
sourceDocument: Brazil Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/governance-risk-compliance

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Factors affecting compliance score for citations

# Factors affecting compliance score for citations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Compliance scores for citations dynamically change based on changes to controls and control objectives.

## Property dependency {#factors-affecting-compliance-score-for-citations__section_enn_lsh_khc}

* When the system property Enable association of Citations to Controls Mapping isturned off, compliance scores are calculated using the old formula: Average of child citations + Average of associated control objectives.
* When the property is turned on, compliance scores use the new formula: (Average of child citations + Average of directly linked controls) ÷ 2.
* After enabling the property:
  * Run the scheduled job Calculate All Citations and Authority Documents Compliance Score to recalculate scores.
  * Disable the periodic job Compliance Score V2 during recalculation to avoid conflicts.
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## Manual actions {#factors-affecting-compliance-score-for-citations__section_bsq_1cl_3hc}

When the system property is enabled, the following manual actions affect compliance score for citations:

1. Adding a control to a citation: Adding a control directly to a citation recalculates the citation's compliance score using the new formula.Example: A citation currently has two controls, and both are compliant, so its compliance
   score is 100%. When you add a non-compliant control, the new score becomes the average of the two compliant controls and one non-compliant controls: (100% + 100 + 0%) ÷ 3 = 33%.

2. Removing a control from a citation: Removing a control triggers recalculation based on remaining controls.Example: A citation has three controls: two compliant and one non-compliant, giving it a compliance score of 66%. If you
   remove the non-compliant control, the score recalculates to 100% because only the two compliant controls remain.

3. Adding a citation to a control: Adding a citation to a control updates compliance scores for that citation.Example: A citation initially has no controls, so its compliance score is 0%. When you link a compliant control to it,
   the score updates to 100%.

4. Remove citation from a control: Removing a citation from a control recalculates compliance scores.Example: A citation has two controls, and both are compliant, resulting in a compliance score of 100%. If you remove one of the
   compliant controls, the score remains 100%, as the remaining control is still compliant, though fewer controls are associated.

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## Changes to controls {#factors-affecting-compliance-score-for-citations__section_ckp_fdl_3hc}

1. Control creation due to adding entity or entity types to control objectives: When a new control is created for a control objective that is directly linked to a citation, it is automatically associated with all citations linked to that control objective.Example: Adding an entity to a control objective generates new controls. These controls are auto-linked to all citations associated with that control objective, updating their compliance
   scores.

2. Control deletion: When a control is deleted from a control objective that is associated to a citation, the compliance score of all the associated citations changes.Example: A citation is linked to one control objective that has
   two controls: one compliant and one non-compliant (score = 50%). Deleting the non-compliant control updates the score to 100%.

3. Control status: Changing a control's status (Compliant, Non-Compliant, Not Applicable) recalculates compliance scores for all associated citations.Example: When a citation has only one control with compliant status, the
   compliance score is 100%. When the status changes to non-compliant, the new score is 0%.

4. Control weight change: If weighted average is enabled, changing a control's weight impacts compliance score.Example: A compliant control with weight of 100 and a non-compliant control with weight 10 changes the compliance score.
   So compliance score = (100 ÷ 110) × 100 = 91%.

5. Control active flag change: Activating or deactivating a control recalculates compliance scores for associated citations.Example: Deactivating a compliant control reduces the citation's score because fewer controls remain in
   calculation.

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## Changes to citations {#factors-affecting-compliance-score-for-citations__section_xdv_gdl_3hc}

1. Citation deletion: When a citation is deleted, all the citation-to-control associations are deleted. No recalculation of compliance score for the citation itself, as it's deleted. Authority document scores may update internally.
2. Citation associated to a control objective: When a citation is associated to a control objective, all the L1 controls from the control objective are added to the citation and the compliance score is recalculated.Example: Linking
   a citation to a new control objective adds its controls, changing the citation's compliance score.

3. Citation disassociated from a control objective: When a citation is disassociated from a control objective, automatically added controls are deleted. The manual controls (flagged as "outside hierarchy") are not deleted. The compliance score is recalculated.Example: Removing a control objective association deletes automatically-added controls but keeps manually added controls, updating the citation's compliance score accordingly.

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## Additional notes {#factors-affecting-compliance-score-for-citations__section_wb3_3sh_khc}

* Manual associations are flagged as Associated Manually = True and are never auto-deleted.
* When controls go outside hierarchy due to disassociation, the system displays an info message listing those controls for user review.
* All compliance breakdowns, dashboards, and widgets now source data from the M2M table instead of control objective hierarchy.
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