Reassign overdue Policy and Compliance Management attestations with the GRC Mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Reassign overdue attestations to a member of your assignment group.

    Before you begin

    Role required: GRC Compliance manager (sn_compliance.manager)

    About this task

    Reassign a record from the list. Alternatively, view the details of the record prior to reassignment. Time to complete this task: 5-10 minutes.

    Procedure

    1. If you are not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see Log in to the GRC Mobile application.
    2. With the Policy and Compliance screen displayed, under the section titled, Team's Overdue Work, tap Attestations.

      If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.

      Attestations applet highlighted.
      The Attestations screen is displayed with a list of records.
      Attestations list.
    3. Optional: See Filter records with the GRC Mobile application to search for records that match specific search criteria.

      Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform. Setting filters can reduce the number of records that are displayed on screens.

    4. To reassign an attestation directly from the list of records displayed on the Attestations screen, swipe left on a record to open the menu.
      Attestations swipe menu.
    5. Tap Reassign and followed by the Assigned to field.
    6. Tap a user name, or, alternatively, enter a name in the search field.
    7. Tap the Send icon () Send icon.or Submit to save and submit your changes.
    8. Alternatively, with the Attestation screen displayed, tap a record on the list to open it and view more details.
    9. Choose one from the following table to continue.
      Attestation record.
      OptionDescription
      Tap the top menu icon Tap the menu icon (Top menu icon.) to reassign the attestation.
      Screen icons at the bottom of the screen. On the bottom of the screen, choose one to continue.
      • Tap the Policy and Compliance icon to return the landing screen.
      • If displayed, tap an icon to open another ServiceNow® mobile app.
      • Tap More:
        • Tap Notification to view notifications from the ServiceNow AI Platform and the GRC Mobile application.
        • Tap Settings followed by Logout to log out of the current instance.