Reassign overdue Policy and Compliance Management issues with the GRC Mobile application
Reassign overdue issues that are assigned to your assignment group. Navigate through the record to view more details about the Control Objective, the Control record, and Remediation Tasks that are associated with an overdue issue.
Before you begin
Role required: GRC Compliance manager (sn_compliance.manager)
About this task
Edit or reassign an issue directly from the list of records. Alternatively, add a work note or navigate through the record to view more details prior to reassignment. If an issue is not assigned to your assignment group, it is not displayed on this list. Time to complete this task: 5-10 minutes.
Procedure
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With the Policy and Compliance screen displayed, under the section titled Team's Overdue Work, tap Issues.
If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.
The Issues screen is displayed with a list of records. -
To edit or reassign an issue directly from the list of records displayed on the Issues screen, swipe left on a record to open the menu.
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In the menu that is displayed, choose one to continue.
Option Description Edit In the Extend by days field on the Edit Issue screen that is displayed, enter a value. This value is added to the Duration field in your ServiceNow AI Platform instance. Tap the Send icon ( 
) or Submit to save and submit your changes.Reassign On the Issue Assignment screen that is displayed, tap the Assignment Group and Assigned to fields to reassign the issue. Tap the Send icon ( ) or Submit to save and submit your changes. -
With the fields on the issue record displayed, choose one in the following table to continue.
Option Description Details tab With the Details tab selected, choose one to continue.
- View the fields for details about the issue, especially the planned start and end dates.
Tap the Control Objective/Risk Statement field to expand it. A list of records is displayed. Tap an item to display the control objective record.
Tap the Control/Risk field to expand it. A list of records is displayed. Tap an item on the list to open the record. With the record displayed, select the Details or Activity Stream tabs for more information.
- Navigate back to the record and tap the menu icon (
) to edit and reassign the issue. Follow the steps described in the preceding table.
Activity Stream tab With the Activity Stream tab selected, choose one to continue. - View work notes and additional comments. Tap the plus icon (
) to add a work note or attach a file. - At the top right of the screen, tap the menu icon ( ) to edit and reassign the issue. Follow the steps described in the preceding table.
Related List tab With the Related List tab selected, follow these steps.
- Tap Remediation Tasks to expand the field. On the Remediation Task screen, view the items on the Remediation Tasks related list that are associated with the Issue record.
- After your review, navigate back to the record on the Issue screen and tap the menu icon ( ) to edit and reassign the issue. Follow the steps described in the preceding table.
Screen icons at the bottom of the screen. On the bottom of the screen, choose one to continue. - Tap the Policy and Compliance icon to return the landing screen.
- If displayed, tap an icon to open another ServiceNow® mobile app.
- Tap More:
- Tap Notification to view notifications from the ServiceNow AI Platform and the GRC Mobile application.
- Tap Settings followed by Logout to log out of the current instance.
- View the fields for details about the issue, especially the planned start and end dates.