Managing mobile experience for GRC Policy and Compliance

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Managing Mobile Experience for GRC Policy and Compliance

    As a compliance manager using the GRC Mobile application on your Android or iOS device, you can efficiently manage your policy and compliance tasks on the go. This enables you to stay updated with alerts and the status of critical assets, vendors, and services without being tied to your desktop.

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    Key Features

    • Mobile App Management: Approve or reject policy requests and exceptions directly from your mobile device.
    • Task Assignment: Assign unassigned tasks and manage overdue tasks using applets like Indicator Tasks, Issues, and Attestations.
    • Folder Organization: Access different applets categorized under folders such as Pending Approvals and Team's Overdue Work for streamlined navigation.
    • Filtering Options: Use filters to narrow down displayed records, similar to the condition builder in the ServiceNow AI Platform.

    Key Outcomes

    By utilizing the GRC Mobile application, you can enhance your responsiveness and productivity in managing compliance tasks. The mobile functionality allows for timely decision-making and efficient task management, leading to improved operational efficiency within your compliance team.

    As a policy and compliance manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    User role actions for a compliance manager

    As a user with the ServiceNow AI Platform® compliance manager (sn_compliance.manager) role, manage your work without being tied to the desktop. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services all on your mobile device.

    With the GRC Mobile application, you can perform the following Policy and Compliance Management activities without being tied to the desktop:

    • Approve or reject pending Policies and Policy Exception requests that are assigned to you.
    • Assign unassigned tasks and issues to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Attestations and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. GRC Mobile application
    GRC Policy and Compliance navigation map.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Setup checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.

    Icons on the bottom of the screen of the mobile device.

    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Policy and Compliance Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the available applets for the Policy and Compliance Mobile app.