Assign Policy and Compliance Management remediation tasks with the GRC Mobile application

Assign an unassigned remediation task to a member of your group. Edit the fields including the Extend by days field. Navigate through the record to view more details about the Control Objective, the Control record, and the Issues associated with a Remediation Task.

Before you begin

Role required: GRC Compliance manager (sn_compliance.manager)

About this task

Edit or assign an unassigned remediation task directly from the list of records. Alternatively, view the details of the record prior to assignment or add a work note. Time to complete this task: 5-10 minutes.

Procedure

1. If you are not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see Log in to the GRC Mobile application.
2. With the Policy and Compliance landing screen displayed, under the section titled, Team's Unassigned Work, tap Remediation Tasks.

   If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.

   

   The Remediation Tasks screen is displayed with a list of records.

   

3. Optional: See Filter records with the GRC Mobile application to search for records that match specific search criteria.

   Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform. Setting filters can reduce the number of records that are displayed on screens.

4. To edit or assign a task directly from the list of records displayed on the Remediation Tasks screen, swipe left on a record to open the menu.

   

5. In the menu that is displayed, choose one to continue.

   Option	Description
   Edit	In the Extend by days field on the Edit Remediation Task screen that is displayed, enter a value. This value is added to the Duration field in your ServiceNow AI Platform instance. To assign the remediation task, tap the Assigned to field and tap a name. Alternatively, enter a user name in the search field. Tap the Send icon () or Submit to save and submit your changes.
   Assign	On the Issue Assignment screen that is displayed, tap the Assignment Group and Assigned to fields to assign the issue.

6. Alternatively, with the Remediation Tasks screen displayed, tap a record on the list to open it and review more details.
7. With the fields on the issue record displayed, choose one in the following table to continue.

   

   Option	Description
   Details tab	With the Details tab selected, choose one to continue. View the fields for details about the issue, especially the planned start and end dates. Tap the Issue field to expand it. On the Issue screen, a list of records is displayed. Tap an item to display more details about the Control Objective and Control/Risk. Navigate back to the record on the Remediation Task screen and tap the menu icon () to assign or edit the issue. Follow the steps described in the preceding table.
   Activity Stream tab	With the Activity Stream tab selected, choose one to continue. View work notes and additional comments. Tap the plus icon () to add a work note or attach a file. At the top right of the screen, tap the menu icon ( ) to edit and assign the issue. Follow the steps described in the preceding table.
   Screen icons at the bottom of the screen.	On the bottom of the screen, choose one to continue. Tap the Policy and Compliance icon to return the landing screen. If displayed, tap an icon to open another ServiceNow® mobile app. Tap More: Tap Notification to view notifications from the ServiceNow AI Platform and the GRC Mobile application. Tap Settings followed by Logout to log out of the current instance.