Policy Acknowledgement dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Policy Acknowledgement dashboard gives you the acknowledgement status of the policies such as the count of policy acknowledgements that have been accepted, declined, pending, past the due date of acknowledgement, exemptions requested, and those that are exempted.

    Important:
    Starting with version 18.1.1 of the Policy and Compliance Management application, the Policy Acknowledgement dashboard is available in the Next Experience UI Framework.

    If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

    Figure 1. Policy Acknowledgement dashboard in the Next Experience UI Framework
    Policy Acknowledgement dashboard in the Next Experience UI Framework.

    Required ServiceNow AI Platform roles

    • Compliance reader (sn_compliance.reader), needed to view the policy acknowledgement widgets.
    • Compliance administrator (sn_compliance.admin), needed to edit the dashboard.

    Access the Policy Acknowledgement dashboard

    To open the dashboard, navigate to All > Policy and Compliance > Policy Acknowledgement > Analytics Overview.

    Reports

    Title Type Description
    Policy acknowledgement status Donut chartDonut icon Displays the overall status of the policy acknowledgements.
    Policy acknowledgement status by Policy Bar chartColumn icon Displays the total number of acknowledgements related to each policy. The chart is stacked to display the overall acknowledgement status for each policy.
    Past due acknowledgements Bar chartColumn icon Displays the total number of past due acknowledgements over a period of time.
    Pending acknowledgements Bar chartColumn icon Displays the total number of pending acknowledgements related to each policy.
    Policy Exceptions List List icon3List Displays a list of policy exceptions opened for a policy with details of the .