Set notification properties

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Set Notification Properties

    This guidance outlines how to configure notification properties for Policy and Compliance Management in ServiceNow, allowing users to manage reminders based on acknowledgment due dates effectively. The settings enable timely notifications to enhance compliance tracking and response management.

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    Key Features

    • Policy Acknowledge Summary Notification: Configure notifications for when a policy acknowledgment is due or overdue, specifying days after the due date for reminders.
    • Active Control States: Define the states in which the policy control is considered active, with the first state as the default.
    • Overdue Notifications: Specify how many days after the due date the overdue notifications should be sent.
    • Pre-Due Notifications: Set reminders to be sent a specified number of days before the acknowledgment is due.
    • Daily Repetition: Enable daily repetition of overdue and reminder notifications until the acknowledgment is completed.

    Key Outcomes

    By effectively setting these properties, ServiceNow customers can ensure that relevant stakeholders receive timely notifications, thereby improving compliance management and response rates. This systematic approach aids in maintaining adherence to policy timelines and enhances overall operational efficiency.

    After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.

    These properties are available for Policy and Compliance Management.
    Note:
    Navigate to Policy and Compliance > Administration > Properties.
    Table 1. Properties for Policy and Compliance Management
    Property Description
    Specify how many days after due date to send Policy Acknowledge summary notification. The number of days after an acknowledgement due date has passed before a Policy Acknowledge summary notification is sent.
    States for which the control is active (the first state is the default active state) States of the control in which it is considered active. The first state in the list is the default active state.
    Number of days after Policy Acknowledgement Due Date to send overdue notification. The number of days after an acknowledgement due date has passed before an overdue notification is sent.
    Send a summary of the Policy Acknowledge after its due date. Use property sn_compliance.policy_ack_after_due_summary_timer to specify how many days after due date to send notification. Select Yes to send a Policy Acknowledge summary notification after the days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property has elapsed.

    For example, if the property is set to 1 day, the notification is sent when the acknowledgement is 1 day late.
    Send a summary of the Policy Acknowledge before its due date. Use property sn_compliance.policy_ack_before_due_summary_timer to specify how many days before due date to send notification. Select Yes to send a Policy Acknowledge summary notification prior to the number of days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property is reached.

    For example, if the property is set to 1 day, the notification is sent 1 day before the due date.
    Repeat the Policy Acknowledgement overdue notification daily Select Yes to repeat the overdue notification on a daily basis until it is completed.
    Number of days before Policy Acknowledgement Due Date to send reminder notification. The number of days prior to the acknowledgement due date to begin sending reminder notifications.
    Repeat the Policy Acknowledgement Due Date reminder daily until Policy Acknowledgement is due Select Yes to send reminder notifications on a daily basis starting on the day determined by your setting in the Number of days before Policy Acknowledgement Due Date to send reminder notification property.

    For example, if you select Yes in this property and the due date occurs in 7 days, and you specified 3 days in the previous property, reminder notifications begin in 3 days and repeat daily.
    Specify how many days before due date to send Policy Acknowledge summary notification. The number of days prior to the due date to send the Policy Acknowledge summary notification.